This was one of the most disappointing, disheartening experiences I’ve had at an urgent care. I don’t typically leave reviews, and this review is not to bash the business but I have to share this due to the lack of professionalism and care shown during my visit today around 7pm. I do want to note that the receptionist was polite, helpful, and professional. Unfortunately, the clinical staff were the opposite. The nursing assistant and nurse on shift was visibly rushing, dismissive, and appeared irritated when asked to perform basic tasks such as weighing my children and conducting swabs. When I requested an additional throat culture, a comment was made by the female nursing assistant in a frustrated tone, which made me feel like a burden rather than a concerned parent seeking care. The provider, Dr. Jonathan Freet, was also dismissive. I explained my children’s symptoms, including a 102 fever, sore throat, vomiting, pain in the back of ears and the development of bumps on the hands and throat. Despite this, he initially diagnosed a stomach bug without thoroughly evaluating both children. I had to insist that my second child be properly examined. After finally examining my youngest child, he acknowledged that the throat “looked concerning,” which contradicted the earlier dismissal. No evaluation was done of the visible bumps. I also had to request a doctor’s note myself and was then asked to determine the return date, which I found inappropriate. I would expect a medical provider to make that determination based on clinical judgment. Additionally, I was given conflicting and concerning information regarding contagiousness, specifically being told that the illness would no longer be contagious once the fever subsided, despite the presence of active bumps. Overall, I left feeling dismissed, rushed, and unsupported. As a parent, that is incredibly disheartening. Patients should not feel like an inconvenience when seeking medical care, especially when children are involved. I genuinely hope this feedback is taken seriously and used to improve patient care and communication moving forward.
