Raymond Opticians

Wow im not sure what was done but put on my new glasses and saw such a clear change in vision and clarity ... Thank you Many years of service The ladies are always pleasant and welcoming. And very amusing Which is a good thing

I have been using Raymond Opticians for several years and have always had a positive experience. The staff is courteous and welcoming and have worked with me to make sure my vision needs have always been met. I will continue to utilize their services for years to come.

Recently, I just picked up my reading glasses from Raymond opticals from the moment I made my appointment over the phone. To the moment that I walked in and met the doctor to pick it up my reading glasses I had nothing but a great experience with them very pleasant very friendly. I’m very polite. I would use them over and over again, especially when they hear in Chester locally. Also. . I would use them over and over again, especially when they here in Chester locally. Also, they have a large selection of frames from different brands to pick from.

It’s a shame this is the standard quality for care of government insurance. Nothing updated. One machine from the 90s. No other testing. No dialation. The doctor didn’t listen to me. She went off my an old prescription when I told her my glasses weren’t up to date. Horrible customer service. The assistant got the doctor to change my prescription because it was “cheaper and easier” that’s not what I want from my doctors. I expect them to want to give me the best possible care no matter my condition or circumstances. When I called to get a copy of my prescription it turned into a sales pitch with them trying to get me to purchase through them still. When all I wanted was my records. She was talking over me and not listening to my questions. She sent the script with the same for both eyes. Though I know they were different. She said in front of me they were different but were going to change them to be cheaper and easier. I wish I went somewhere else. I couldn’t recommend this place less. It was full of old people on Medicaid with no other options. I feel so bad for them. They wouldn’t even know if their script was wrong. But I do. They do too. They just want to take the cheap and easy route. I am looking into who to report them to.

I’m convinced the only reason why this chain of opticians remains open is because of their deals with the PBAs throughout the state. It appears they only hire opticians that have decided to come out of retirement. I’ve had at least three different ones in the 3-5 years I’ve been forced to come here. I can ditto the other 1-2 star reviews that the front desk staff is rude, but clearly whoever owns this location doesn’t care as it’s been the same staff since I started going there. Every time I go to the location the office is closed during their office hours. Either they show up to open late or they take, what I am assuming, extended lunch breaks. If you are forced to come here because of the PBA vision definitely call before showing up to pick up your items because who knows if they will be there. If you are not forced to use this location with your vision insurance definitely spend your money elsewhere. I’m pretty sure even the Walmart vision center is better than this one.