Modern Optometry

The doctor was good, but unfortunately the front desk experience was disappointing. The staff did not seem friendly or welcoming. When I asked questions, they answered in a way that made me feel like I should not ask anything extra. I was also told that I had to choose Medi-Cal-covered glasses immediately because they could not “close the case” unless I picked frames right away. I asked if I could come back later and decide, but they did not allow me to do that. As far as I know, there is no official rule anywhere that says a patient must choose frames immediately on the same day. Also, the front desk staff did not even say goodbye when I was leaving. Overall, they were unfriendly and made the experience feel unpleasant. It is really unfortunate that because of unprofessional and unwelcoming staff, I do not feel comfortable coming back to a good doctor.

I am writing this review as a mother regarding my daughter’s experience. The doctor was kind and professional, but the front desk experience was horrible. My daughter left this office upset. She picked frames she did not really like only because she felt pressured, then she just put them back and left. The staff did not even say goodbye. It is very unfortunate that rude front desk staff can make patients not want to return to a good doctor. Horrible experience. 1 star.

Very good. Nice and easy if you know why are you here. If you wanna get fast service without medical coverage, just pay for that. If you don’t want to spend any kind of money in the store you have to wait. There is nothing that they can do about it. Very nice frames and from different brands, and very good quality on glasses that they can give you. The glasses has to many options to choose from.

Dr. Kamkar is an absolutely excellent doctor, and I’m truly satisfied with his professionalism and skill. However, the customer service at the front desk is really disappointing and not at all on the same level. I’ve often wondered how such a fantastic doctor can have such a poor front desk staff. I really hope this is something that can be improved in the future, because it’s a shame for such a great physician to be represented by a front desk like this.

I am a medicaid patient. I got my prescription from an eye doctor at Glendale comprehensive healthcare center. I went to Modern optometry for my frames and lenses. The ladies at the desk were so rude they spoke Armenian or Farsi only in front of me and literally threw my glasses at me, smudge them went I picked them up . The women started laughing so hysterically hard they were running around trying to contain themselves. I would never go there again and I don’t suggest anybody who doesn’t speak Farsi or Armenian go to modern optometry. I have an Armenian last name. I feel humiliated.