Monica Verma MD

Did not disclose that they do not accept Vision Insurance. Took our health insurance and billed unexpected charges. Will be taking this up with the medical board and insurance commission. Deceptive practice as it was made abundantly clear this was my child’s first precautionary routine eye exam.

Daughter was injured and they would not evaluate her, wanted us to schedule an appointment a month out. Did not return phone call even after I left a voicemail. Uncaring

We really like Dr Verma. She has excellent bedside manner and took the time to explain everything. Very professional and thorough.

Dr Verma and her staff are wonderful! Dr Verma is very knowledgable and compassionate towards her patients! I highly recommend!

I went to Dr. Verma's office and received horrible customer service. When I went for a eye exam for my son, who is 5, I was told his prescription had changed. I wanted to keep the frames and just have the lenses replaced. A couple of days later I was called and said the frames had been broken. I asked if I could get a refund for what I paid for the lens and to see if they could just stop the process of the lens being made, since I had to get the frames back and take them to where I purchased them, I wanted to save a trip and time and get them changed there instead. Also because I knew I would have to wait another 1-2 weeks for the frames to be replaced. I didn't want my son to go that long without glasses. I was told by Emily that their policy was that all purchases made after 4pm could not be refunded but that she would ask Dr. Verma and find out. A couple of days later I had to call back since I didn't receive a call and was told she went ahead and told them to make the lens and I couldn't get a refund. After 2 weeks of waiting for them to come back, I took them to where I purchased them, and they are going to have them replaced at no cost. When I went to pick the frames up from Dr. Verma's office, Emily tried to say if I had to pay again for the frames I will not get reimbursed. Even though she told me over the phone that they would reimburse me. I am thankful they were still under warranty. After trying to speak to the office manager Veronica to see if I could get a refund or if they could work something out for me, I was just told that is not their policy and I could not get a refund. She mentioned that is why they don't recommend frames that aren't purchased at their office to be sent to lab since they won't be liable for damage. I mentioned I was not told that when I purchased the lenses and I didn't sign anything either. It was a bad experience with horrible communication on Emily. I felt they cared more about their policy, than making it right with the customer. Sadly to say I will not be going back there.