I'm a new patient to Mountain Vista Eye Care. I came in for an eye exam in January and was told to come back for additional glaucoma testing. I did just that, only to have the machine not work and the testing be incomplete. Instead of getting a call about coming back in, which never occurred, I instead find an invoice in the mail for $20. While not earth shattering, I'm upset with this entire experience. First, there was a complete lack of transparency. My routine eye exams have always been covered by insurance. There was nothing to notify me that the glaucoma testing may incur me charges. I would think you would go over this before the testing instead of sending a surprise invoice. Second, the invoice itself says NOTHING about glaucoma testing! I'm not a medical professional or billing expert. I have no idea what these terms on the invoice mean: -Expanded Low Comp, Est. -Goniscopy -Scanning CODI Postw/IR: Optic Nerve -Corneal Pachymetry, Uni or Bi Colorado has several robust laws such as the Comprehensive Health Care Billing Transparency Act (HB18-1358) to guard against these very practices. Honestly, it shouldn't be hard to use plain english and say the bill is for glaucoma testing. Moreover, the testing was never fully completed! The machine, I believe for spatial fields, was not functional when I came back in for testing. Why would I get billed for a service that wasn't completed! Also, I never received a call letting me know the machine was working again for me to come back. This is terrible patient care. Finally, I called the number on the invoice and reached someone who was of no help, said they couldn't do anything about the bill and told me they were just the guy to collect the payments. This is not about $20. It's about highlighting my bad experience and your awful business practices and lack of patient care. I suppose my search for a good eye Dr. will have to continue and I hope that losing a patient over $20 was worth it to your practice.
