Murfreesboro Eye Center

I stopped by LensCrafters to see if they could fix my glasses, and the experience was amazing. Sinem helped me right away and was incredibly kind, patient, and knowledgeable. She fixed my glasses quickly and made sure everything fit perfectly before I left. The whole process was easy and stress-free, and I really appreciated how welcoming and professional she was. This kind of service makes such a difference. thank you, Sinem! Highly recommend this location.

Rarely do I take the time to write a review... but I have to acknowledge the EXCEPTIONAL service we continually receive and this location. The staff is so knowledgeable, kind, friendly and sincerely interested in helping you, it's refreshing. When myself or my wife go in there, they welcome us... by name, remember who we are, make sure that we're taken care of and address any concerns we have. Sadly it's really quite rare to see that level of genuine care and attention to customer service these days. This is the only place we shop for glasses specifically because of the amazing team at this location!

Scheduled a back to school eye exam for my 12 year old. Nowhere during booking the appointment did they say that retinal imaging was REQUIRED to be seen at all. So it was an additional $35 on top of an insurance copay. Then to cancel an appointment is $40 so not really ideal when you aren't told about an additional charge right at the time of your appointment. Feels like a money grab.

When I visited here, I was hardly greeted, the woman at the desk was rude and the doctor didn’t seem very interested in even being there during my exam. They then did not give me any opportunity to even look at getting new glasses, they just gave me a misprinted and half out of ink sheet with my prescription on it. They ended up writing over the parts that misprinted, and turns out they wrote my prescription incorrectly by a landslide so I’ve spent money on glasses over the last few months that aren’t even the correct prescription. I only found out by calling and asking them to read it off to me because it didn’t seem right. This just shows that they’re lazy, and they lack awareness around how important it is to even write something down properly. Now I’m out money, I have no glasses, and I have a bad experience under my belt. I’ll never be back here! Go somewhere, anywhere else!

I've been going to LensCrafters for years and see the same employees. There is low employee turnover which speaks volumes. During my last two visits, I worked with Chloe. She's always very helpful, and I love her sweet disposition.