Neco Center for Eye Care Roslindale

This clinic has zero respect for patients’ time and cannot be trusted to give basic, accurate information. I was personally called by their staff this morning and told my glasses were ready for pickup. I asked very clearly what time they close because I get off work at 4:00 PM. I was told they close at 5:00 PM and was assured there was “plenty of time” for me to come after work. I left work immediately at 4:00 PM and drove 40 minutes in heavy traffic, only to arrive at 4:40 PM and be told, “We are closed.” When I explained that I was told they close at 5:00 PM, the response was cold, dismissive, and not a single apology was offered—by the same staff member who gave me the wrong closing time earlier that day. Instead, I was bluntly told, “No, we close at 4.” As if my time meant absolutely nothing. This was not a misunderstanding on my part—this was their mistake, and they handled it with arrogance and indifference. If you work, commute, or value your time at all, think twice before dealing with this place. A healthcare business that cannot manage basic communication or show basic courtesy should not be trusted with patients.

Very rude woman who answers the phone when you can get past the AI answering system. No one ever calls you back except the office manager who wants to tell me there office rules they have time for thet phone call! Don't go rude rude rude bad customer service!

I’m not sure who’s the person that is answering the phone, but she’s always having a bad day and full of attitude. I’ve called like three times and she makes it seem like she’s too good to do her job…

No one ever answers the phone. They're scheduled to be there right now and they're not and they give no explanation they're just closed. And the last glasses that I got within the first week the lenses were popping out of the Frame. And I've been patient because I've been here for a long time but your services have declined severely. And the staff act like they're all new none of them know what they're doing. Sad

Tried to make 3 appointments for myself and my 2 kids and whoever answered the phone was rude. From the start. Said I was only allowed to make 2 appointments a day. Which I’ve always made my children's and my own appointments all in the same call. Then proceeded to tell me that if we didn’t keep our appointments then they wouldn’t allow me to make anymore appointments here. Once I made my children’s appointments. She hung up without allowing me to finish asking my questions. I don’t know who hires the receptionists here at the roslindale location but I’ve always had an issues with really disrespectful and rude behavior both on the phone and in person. I think once we’re done with our yearly eye exams, I’ll be looking other places for next year.