New Carlton Rehab & Nursing Center

Overpriced and underserved. This Supervisor Ms. Ruth does not do her job!!! She sat downstairs watching TV while her floors went unsupervised. This is what you pay for when you send your loved ones here. I was cursed out and threatened by her for asking basic information on a deceased person to help out a family whose loved one died in her unit. She refused to identify herself when I asked for her name and stated that families don’t have to come here. It’s no wonder why these facilities get such a bad rap. I suggest to all looking for a nursing home or rehabilitation facility to do their due diligence.

If I can give this place 0 stars I would! The facility is horrible! The units smells like pee there are bugs, cnas treats patience horrible they Force patience to eat and medicine by holding them down forcing spoon in their mouth. In this facility the cnas treats each other horrible especially new cnas by yelling at each other or gossiping. Nobody has a badge!! The supervisor is RUDEEE!! disrespectful and lazy she doesn’t introduce herself as the supervisor. Her name is Ms Ruth do not make her fool you! She is only nice is when her boss are around

My mother was her for years because I was a kid and couldn't take her in a few years ago I called about my mother they would say stuff like she's on the way from a appointment or she's sleeping finally one day a nurse was like I'ma go get her they put in a woman that wasn't her then I was transferred from floor to floor after I was told she was eating I finally was like go get her IDC after all that a social worker comes on the phone and tells me my mother died months prior I've been calling for those months no one called the contact number no mail sent I wish this place for no one they even had 3 ppl die their it was on the news in one night like 19 years ago labeled a missterious death

I care for my great grandfather for 7 years an the hospital took him from us to send him to this place because his one too many falls he had in the past. Everything was fine in April and we would visit him 2 to 3 times a week but then on the third month June 29th 2023 my mother goes to visit him and he was sleepy, weak and pale faced. she asked him if he's okay and he said "no" but the Spanish nurse at the said he doesn't know what he's saying. The next day he caught 2 cardiac arrest and had many liters of puss in his penis and bladder from these nurses not changing his piss bag, which now I realize they never changed his pee bag or catheter and not only I noticed this but so did other family members and sadly thought nothing of it. It took them 3 months to kill him by neglecting his hygiene... Don't send your loved ones here. He was also a former worker, how sad it is to see they killed a former employee. I wanted to sue but my family told me no. But I would rather leave this message to warn you all before you make the choice of sending anyone here. It doesn't matter how short staffed you are, the wellbeing of others comes first!

I, Millie Lee personally want to thank all those staff members who have work and care for my brother Israel V. He was released from the hospital back to New Carlton in Jan 2025. This is a new start for brother who is now bedridden and wheelchair bound. He had to learn one word symbol to simple talk again like a baby. With the help of Leah Speech Therapist who hit it out of the park, she has done a tremendous job and she still hasn't giving up on. I sing her praises everyday. Now Dietician Cynthia, her job is too hard for me to describe. The menu is pretty much set way out in advaClients according to their ethnicity I don't physical know any of the nurses or the CNA'S on the 1st floor. I just know that that there are respectful and truly professional when I call them twice daily to check on my brother. The treatment and care given to my brother is outstanding. The CNA'S do all the work to take care of brother.