New Vision Unlimited

Had a really good experience here recently. Everyone was super nice and made everything really easy and comfortable. They answered all my questions and didn’t make me feel rushed at all. The appointment was quick but still thorough, and the staff was really friendly the whole time. Definitely recommend if you need an eye exam or glasses at FIU!

The team is great! Very knowledgeable on insurance and costs for all the add ons. The doctor is great and personable! 10/10 recommend.

September 2025: In the past, I’ve enjoyed visiting FIU Optical because it was convenient and the staff were always caring and professional. Unfortunately, my recent visits have been the complete opposite. When I arrived for my appointment, there was no greeting or acknowledgment. I had to initiate the conversation to let the staff know I was there for an appointment. While waiting, I overheard Claudia dismiss a customer with a harsh tone, saying “maybe you’re confused,” instead of taking steps to help her. It was unprofessional and disappointing to witness. When I came back to pick up my lenses, again I wasn’t greeted. Claudia was busy with another customer while Natalie was working on her laptop. I let Natalie know I was there for a pickup, but she brushed me off, telling me to wait for Claudia. Even as she packed up to leave, she asked if I had a text to confirm my pickup and, when I said no, simply told me to keep waiting. I ended up waiting 30 minutes for something that took less than two minutes once Claudia assisted me. This has now happened twice, and it makes me not want to return due to the lack of customer service. The doctor here is excellent, but the support staff need additional training on professionalism and patient care.

Spoke to front desk person (sounded like an older lady) on Dec 15 at 12:46 pm and was explaining that I needed to verify that the Trial lenses tha I needed to pickup were the right ones. Yet she refused to confirm what base curvature the trial lenses had despite having them in office. I also asked her to email me my prescription for my glasses and when I told her I hadn’t gotten the email she hung up on me. Extremely rude! I guess you pay for.

The staff here, especially the gentleman who works with the doctor, were initially nice to me. However, when an issue with my prescription came up, they became combative and impatient with me. Don't expect much support if you have any problems with your frames or lenses, people. Absolutely inexcusable lack of customer service. I'm awaiting the corrected glasses and will update my review accordingly. Such a shame, since they have a good selection of frames.