New World Vision Center

The doctor was very friendly and professional. However, when I checked in, I gave the front desk my insurance information, and I was told that I didn’t have to pay anything. After my appointment, another staff member told me I had to pay because my insurance didn’t cover that service. Why was I told one thing before my appointment and something completely different afterward? If there was a charge, I should have been informed before the visit so I could decide whether to proceed. This lack of communication is very disappointing and made for a terrible experience.

I learned about this spot from a recommendation from my partner, and it was a 10 out of 10 recommendation! I got a routine eye exam and the process was super easy. The doctor explained everything so well, and I feel confident about my vision now. Everyone who works here is super nice too!

I have Been going to New World for over 10 years. The staff is always welcoming and you don't have to wait long when you have an appointment. Free parking is nearby.

I’ve been to this place many times over the past years to renew my prescription and get new glasses. My positive note is that the doctors were nice and professional but I have to say that the staffs/front desk are often unwelcoming and have an attitude towards customers. A recent encounter was on 09/17/2025 around 11am, the store had a few customers and was not busy/hectic. I came in and waited for a bit to get help and the staff (Asian lady) looked at me and annoyingly commented “YOU go to the front desk”. So I waited in line for the front desk while a customer in front of me was being helped. As soon as I got a call for my turn, I said “hello, how are you? I was wondering if you guys take Access Card Insurance”. The front desk staff (another Asian lady) came off very annoyed and answered “no Access card.” and moved on with her task so I left with a lot of questions. The whole interaction in the store was short and disregarded by the staffs. I have encountered a short and unwelcoming interaction with my multiple visits at this store, especially with the Asian staffs. The experience has gotten worse and this discourage me to go back this store again.

I went to New World Vision for an eye exam that I haven’t had in so many years. The place was very warm and welcoming and the staff was very friendly. I was greeted by Ms. Jazmin one of the associates who performed my eye exam. She was very kind, gentle, and very knowledgeable. Dr. Patel performed my overall evaluation. She also was very knowledgeable and got me the exact prescription that I needed. Thank you to the friendly staff and I recommend this place not just for their service but also for their diversity in languages. By the way they also have a good style and selection of sunglasses.