New York University

NYU Langone Eye Center, I had a hole in my eye, NYU performed surgery to fill my eye with gas. To recover I had to keep my head down 20 hrs of the day, for six weeks!! My hole was filled in five!! We all rejoiced. Surgery was well orchestrated, doctors are knowledgeable and patient relatable. All records are computerized you can access your information 24/7 through your " my chart".

Similar to many other people’s experiences they don’t have their act together when it comes to pricing, insurance coverage, and transparency with patients. The app makes it very unclear what services are in and out of network (because while the provider may be in-network, certain services are not) and doesn’t make it easy to add supplemental vision insurance before your appointment. So when I arrive for my appointment ready to give them my vision insurance card to add to the system, they knee immediately that it isn’t accepted. To add to this, when I recommended they make this process better in the future to avoid this kind of issue the receptionist decided to argue with me rather than simply apologize for the mix up and move on. It’s not that big of an issue if its caught early and handled professionally, but it’s a huge inconvenience to take the morning off from work and find out it’s a waste of time 10 minutes before the appointment from a rude, unapologetic, and unhelpful person.

I've been going to Dr. Gabrielle Fridman for three years and she's the absolute best doctor. She literally saved my vision! She even accommodates emergency appointments when I need to be seen asap. Her staff is quick to follow up with my messages and they once promptly helped me obtain a prescription when I was out of town. The wait time is minimal. The entire staff is lovely.

As I celebrate another birthday, I’ve noticed my eyesight beginning to change - and I couldn’t have asked for a better guide through the process than Dr. Brieann K. Adair. My visit felt like one of those perfectly scripted, idyllic TV doctor experiences. She is incredibly thoughtful, takes the time to explain everything clearly and thoroughly, and it’s evident that her expertise and credentials are well-earned - a true testament to the excellence she brings to her work. I would recommend her to anyone seeking the very best care and experience while navigating the evolution of their eyesight.

This clinic has absolutely crap allied health people working the front office. Went in to see a doctor whom I've seen many times before WITH my HealthFirst through Medicaid insurance. Went in and they told me my doctor was no longer in network but yet no one bothered to give me a call. My commute is over an hour to get to this clinic and not one person bothered to give me a call out of courtesy and professionalism. The woman at the front desk also LIED to me and told me no doctor there is in network with HealthFirst through Medicaid when a simple search on nyu website shows that's not true. When I called, a woman named Alicia kept trying to gaslight me and tell me that there is only one doctor in network, when I told her the other person lied to me then because she didn't want to bother to reschedule me, she kept saying just one provider is in network. It seems she didn't want to accept her colleague lied to me. So she proceeds to yell at me "I'm sorry she lied to you!" This is absolutely insane behavior by the people working there. When I asked her to schedule me with the provider in network she told me the provider has 0 appointments available. I asked, she has nothing for the next year?? She sighed and said ugh no, wait, she has for June. So she lied as well. These people do not want to do their job. All they do is sit all day and type and even that they're miserable with. NYU do better!!!!