This was my first visit to SightMD, and the entire atmosphere felt cold, mechanical, and deeply uninviting. From the moment I stepped inside, the staff operated like an assembly line, treating patients like numbers in a "cattle call" rather than human beings. The front desk was left unattended, and when a staff member finally returned, they shouted across the waiting room to collect my details.
I was never formally greeted, was called strictly by my last name, and received immediate attitude when I politely requested to be addressed by my given name. The reception team avoided eye contact and delivered a robotic, off-putting check-in.
This coldness continued in the back: the assistant dilating my eyes looked at me in disbelief—as if asking "what are you doing here?"—and rushed me through without trying to make me comfortable, while the doctor’s assisting nurse remained just as distant and unwelcoming.
The physician was informative but spoke almost entirely in heavy medical jargon, operating under the assumption that I already understood my condition. No one proactively explained my prognosis, outlined my next steps, or detailed why certain procedures were necessary.
I had to continually push and ask questions just to get basic answers about my own health. If you visit this facility, you must be prepared to advocate strongly for yourself or bring someone along who can do it for you.
Beyond a few tolerable caregivers, the only warm interactions or laughter occurred strictly among the staff members themselves.
My visit ended just as dismissively as it began, with reception handing over paperwork, booking a follow-up, and pushing me out the door without a single check-in.
Although I am scheduled to return in a month, I deeply regret getting involved with SightMD.
