This hospital saved my parents life, they have great doctors and the respiratory is absolutely amazing !! The team at respiratory is kind and caring. However , the lack of care after you are out of ICU or in the ER waiting area is absolutely disgusting and inhumane. When admitted to the ER waiting room, My parent was left with a high fever and in pain , and they hid the vital signs from us. Patient waited an entire day for a room and treatment and was left with their paralyzed arm dangling off the rails , if it were not for us they would have suffered or passed. They do not listen to nonverbal patients pain queues like facial grimace. Instead of understanding patients may have more pain sensitivity than others, a doctor said BECAUSE IV is a standard routine he cannot give any pain meds. My parent was SCREAMING in pain!! It was so hard to watch! Because they are a dialysis patient , veins are more fragile than others and the doctor simply stared at me while I asked for something to be given while patient gets poked multiple times. Heartless. This happened multiple times where they did not understand not every patient has the same pain tolerance for simple procedures. ALWAYS listen to patients pain! They also left my parent curled up with stool all over their equipment in 4Monti. When I asked for them to clean my parent they did, but left the patients pulse ox and patient hands full of stool, so I cleaned them myself. When they were placed in a different unit, their IV kept beeping (again due to fragile thin veins) and instead of making adjustments and finding a solution, they threw out the rest of their medication saying they were “finished” , thinking we don’t understand IV. Nurse manager did nothing when I asked for assistance. Issues should be documented and solved , not ignored. Patient pain should be listened to , not what you think is painful or not. Pain is subjective and everyone is different. When they stopped eating absolutely no nurse came to feed them. I would walk in with the patients tray completely full and nobody documented these changes. My parent has also been discharged and readmitted multiple times due to issues not being addressed properly … you’re discharging an unwell patient they will just end up coming back. Imagine, I visited everyday. So imagine what they do to your non verbal loved ones when you’re not there. Do better, all patients deserve proper care. Non verbal, complicated , or non procedural, all deserve care.
