AWESOME experience!! With recent eye exams. Dr. Alexander Jones is so very friendly, knowledgeable, and thourough. He really seems to care about his patients' eye health & vision! Explained tests and potential concerns, why exams necessary in simple terms and just NICE - every step of the way!
Kay at front desk always super helpful and am thankful for Kathi's help understanding the confusing insurance benefit maze. She navigated me through the steps & financial aspects of ordering glasses & contacts with enthusiasm and patience_ listening to exactly what I needed. Then, helped me figure out HOW best achieve the look, I wanted too, with honesty but also compassionate smiles and kindeness; even some laughs.
Last but not least, Rob (also a tech) is the ROCK STAR of the visit : he fixed a pair of glasses for me, that I adore; so much affection for _ had given up as absolutely UNrepairable. Really worked his skill & magic on their tools for me! 🤩
Now, can wear them again, was SO amazed_ did not have to purchase a replacement.
And hey, Rob also let me know that sometimes (?) your insurance MIGHT actually HAVE a "replacement benefit", if damaged or broken - usually within a year's time. SO - keep that in mind 😉 & perhaps look into it, should your own glasses break. THANKS, ROB!!
Just thrilled to share this and let everyone know what a great team there is out there for Vision Care [@Kennedy Eye Center, on Akron Penninsula Rd. Akron OH ] !!!! Grateful for them, really made my day brighter💝
