Oakley #b028

I visited the store to pick up an online order but when I arrived I started having second thoughts on the backpack style I purchased so I was in need of a second opinion. Luckily Adriana was very knowledgeable and assisted me in finding the perfect birthday gift for my husband. She answered all my questions and pointed me in the right direction which led me to keep the backpack and add on some sunglasses in the end. Huge thanks to Adriana for the support, I highly recommend visiting the store in person to shop!

Lovely store and staff. I’ve only ever had good experiences here. Two of the nicest ladies helped me, and they did a great job taking care of everyone when the store got busy. I love my Oakley radar EV; I’ve had my current frames for almost 8 years and just replaced the original lenses.

Adriana helped me today, I came in unsure of what color lens I was looking for and she was super helpful! She made sure I was happy with my purchase and spent over an hour going back and forth with me while changing the lens in and out. Super patient and kind customer service!

Great deals and new merchandise at the Arden Mall Oakley store. You will want to go now, it's 40% on clothing n great prices on lenses. You will also be greeted by great customer service rep like Israel.

We bought a pair of sun glasses in Gilroy, before coming here I called the gilroy location to ask If I could return the glasses and get the special buy one get the 2nd pair at 50% off at any location and they said I could. The gentleman here at Arden Fair was super friendly but not the lady! She was the manager rude! Said “it was a red flag” that I was returning the glasses with no case because Gilroy sold them to me with no case only gave me a bag. I bought the glasses just 7 days ago and she made a big deal and called the gilroy location to double check that in fact they did sell them to me without the case/box. I would never return here! Worse customer service for the price on things they need to have a better manager who can handle this type of situations because she clearly can’t. If I could give a 0 star for customer service I would, the story is nice but bad service.