Ocean Health Initiatives

They have some good people working there. I've been very impressed with doctors, nurses, and other individuals. However, the system is exceptionally stupid. For example, their online patient portal lets you post a message with a question. However, no one will read it! If you call, talk to a human, and tell them about the message, _then_ that person can redirect it to a queue that will actually be read. Speaking of calling, sometimes the wait is long and they will ask you to leave a voicemail to get a call back. And you will get a call back. But that person will not have heard your voicemail. (They told me they were incapable of hearing the message I left.) So that's a second system which encourages you to use communication that no one will receive. Not only is this annoying to patients, it's extra work for the staff. Absolutely stupid. Edit May 2026: They must have changed something because I got through on the line very quickly and easily scheduled a telehealth appointment with a very pleasant receptionist. Bumping the score up to 4, but the website responsiveness still needs work.

This Pharmacy does not give you proper printed out information for prescriptions! Make sure to ask. Make sure you know the background of your medication and specific directions given by your doctor. I think these people are trying to save money on paper and ink on the dime of our insurance. It's very dangerous when you don't know what you're taking or what it does. Sure you can Google information as well but if you are dose specific then your prescription is unique to you.

this office is horrible! 1. A long waiting time 2. The staffs are incredibly rude and give you extremely nasty attitude which shows how unprofessional they are. If I could give this place 0 stars I would ! I would not recommend me this place to anyone at all. They’re so unprofessional and do not care about patient care.

I'm here for an Adult medical appointment and waited 2 hours past my appointment. All I see are pediatric patients!!! Tons of screaming!!! Why aren't they separate? Why do I have to hear Two Hours of crying babies??? I'm reporting this place!!!! Lots of good that'll do huh???!!!!!!!!!!!!!! SMFH

If you have a tremendous amount of time to wait on the phone to make an appointment that's what will happen. When you get to the office you will sit a very long time to be seen. They are fully aware of this problem and have no intentions of correcting it cuz they do not care about the patient their main concern is having meetings and generating money. From what I understand they're very good in running local government but very awful I'm running a medical business. Most people that work for this company are rude and they don't understand why patients don't want to go there any longer. Whoever is running this operation should resign. They're not worthy of a paycheck. If you want better treatment go to your local veterinary office I'm sure you'll be treated like a valued customer and person.