*Update: I was promptly contacted by the office the day after submitting my review and the person that called was very apologetic and helpful. Apparently, quite a few patients in a similarly urgent situation have made appointments here, as it seems to be the only optometry office in a wide area that has a reasonable wait time for an exam. I can understand that an influx of new patients has caused some service delays. I received my prescriptions via email about an hour after the phone call. Upon realizing that my contact prescription had expired and I was nearly out of contacts, I looked around for an optometrist that could renew my prescription quickly. This office, nearly 45 minutes from home, was the only one that could schedule me for an exam in just a couple of weeks (as opposed to nearly 3 months at every other office within a 50-mile radius). The doctor was very thorough in answering questions, but the exam came to $160, more than double what I paid for my previous exam at a different office. I was in a hurry to make it to another appointment and did not thoroughly check the paperwork that I was given as I left, which did not include a paper copy of my prescription, as it turned out. In the past several weeks, I have called the office six times, repeated my email address, and left several voice messages. I still have not received a copy of the prescription that I paid $160 for. It appears that I will need to spend the better part of an afternoon driving up there and back to pick up a piece of paper that could have easily been emailed to me, as I have requested multiple times now. Plan ahead and find a better optometry office with more reasonable pricing and better customer service.
