My partner and I came here a while ago and received such incredible, friendly care from Matthew. At the time, we were merely browsing, but the attention to detail and genuine consideration he gave to what my partner was looking for was truly above and beyond. Fast forward to yesterday, when I had been searching for the perfect pair of glasses for myself. We decided to return to Oliver Peoples here at NorthPark Mall specifically because of our previous experience with Matt. Not only did he remember us, but he once again provided the same exceptional level of care and service. I wasn’t entirely sure what I wanted, and Matt was incredibly patient throughout the process. He listened thoughtfully to my preferences, respected my personal style, and even introduced me to a variety of options I definitely would not have even considered on my own. We ultimately landed on a frame I had never even tried on before that day. He guided me toward a collection I likely never would have picked out on my own, and it seriously ended up becoming my favorite pair of glasses I’ve ever tried on. He has a remarkable eye for what complements people and a natural ability to understand their style, even when they may not be able to articulate it themselves. It was clear he genuinely wanted me to find something I loved, and that level of care and attention made all the difference. Matt’s professionalism, knowledge, kindness, and genuine care made this one of the best retail experiences I’ve had. He has a remarkable ability to make customers feel welcomed, understood, and valued and the fact that we returned solely because of our first interaction with him really speaks volumes about the positive impression he leaves on people. Thank you so much Matt!! Your dedication, friendliness, and commitment to creating a great experience did not go unnoticed, and we’re incredibly grateful for your help!! We’re customers for life at Oliver Peoples, because of you!
