Omni Eye Surgery Of NY

Took my mom today for a 1 PM appointment arrived at 12:30 didn't get seen until after 3 PM. There was an overflow of people waiting hours. No one addressed the wait time and some of the front desk staff didn't even try to be empathetic. Whoever is in charge of booking appointments did a bad job today. The intake and tech team were excellent except 1 technical who didn't have patience with my mom who has dementia, had to straighten her out.

The doctors are fine. It is the front desk/office staff. They are rude, disrespectful, and down right just nasty and carry an attitude around with them. They don't make patients feel welcome and it's a shame because most of the patients are older in age. I have been here on three separate occasions and they are always in a heated argument with one of the guests. They need to be either restaffed or retrained in hospitality. If you can go to any other facility, go there. Do not come here unless you want to have a bad day. I overheard one of the nurses talking badly about a patient right out in the open. Talk about unprofessional.

This was the best place ever. My mom recently had cataract surgery there and 99% of the people who worked there were the nicest people ever. Trevor was phenomenal and deserves a raise. He made sure we were doing ok the entire time we were there. All of the nurses were patient and amazing, I was truly shocked after reading some of the reviews. They let me stay with my mom the entire time until she had to go into the OR. I read one negative review where the lady said she was sitting in folding chairs, that had to be for the wrong place (see photo of waiting room). Heads up though we were there for three hours start to finish for a cataract removal. So bring something to keep you busy if you’re going to be waiting for a loved one.

I have complaints to the staff not to the doctor, I believe the doctor is good doctor who did operation to my moms eyes, after surgery the nurse told me that she will come out about 15/20 minutes which the time was 3:28, (1:38 she entered the room) and she came in quick after 5 minut called me to go in to help my mom. After 5 minutes, we were waiting on the waiting hall for the ride at 3:52 the lady comes and tells us to go out because they can’t close the clinic until we leave and offered to leave. It’s in sane a person had a surgery basically kicked out from the waiting room? And they know that we had to call to the ride before she comes out. Please don’t do the surgery until you close it’s a doctors office it’s not a Market, maybe they think it’s grocery store. Очень било не уважительно относиться так. В первый раз в Америке такое за 20 лет

My experience at Brook Plaza was amazing. From the person that checks you in, to the office staff, to the nurses who prepare you for surgery, the were all amazing. If i could give 6 stars i would. Thank you to you all.