Omni Family Health

Omni office staff was very polite and nice. Doctor Upple was very informative, very caring, and very helpful. Last night was the first night I slept more than a combined total of 2 or 3 hours. I think I hit the combined total of 5 hours. My shoulder pain has been a "10" for months. It's been about an "8" since leaving his office yesterday. If we can get it to a "5" life could possibly be doable. I will talk to him more in 2 weeks at my follow up. Please continue to listen to your patients Doctors. Not all of us are full of you know what. Thank you Dr. Upple and staff. I appreciate your help and pray I can continue to have you as my doctor. Sincerely Shawnie Pendergrass

Walked in 29 weeks pregnant, the receptionists gave me a nasty look as well as had an attitude. Told me to stand back away from the counter. The same wasn't requested of the man who walked in after me. They scheduled a follow up appointment for me after and the day of that follow up appointment, I was called and told the appointment was not scheduled correctly & needed to be rescheduled. The appointment was rescheduled for over two weeks later & being 29 weeks pregnant time is ticking, every week matters. But they don’t care. I experienced prejudice as well as overall horrible service. They told me if I wanted to continue with the OB I was originally supposed to be seeing, I’d have to wait until late September when in reality I am due in September with twins so that could never work.

My senior father had a video appt. scheduled and the link was having technical difficulty per office staff after failing to load properly, he called back and then the staff made him a later appt. Which the Dr. never joined and was told he was running behind on his video calls. Nobody ever called him by telephone to go over his heart results or blood tests nor did they ever call to reschedule him. Now he waits another 2 weeks for an in office visit. Failed their patient and when I called to ask if it's how that's handled, the Omni receptionist said yes, it's just a missed appt. Nobody usually reschedules the patients, they have to do that.

Dr. Mrad was very helpful and kind when I was pregnant of both my daughter’s. He takes his time

I had the worst experience there April 13th. If I could give zero stars I would. This was not my first bad experience at this location, but definitely my last. My frames for my glasses had broke so I ordered new ones. When I went to my appointment it wasn't the frames I ordered, and the lady from the back just told me that they didn't have my frames so they sent what they had. I did inform her that they should have notified me over the phone. (especially because I live an hour away) I tried on the lenses they sent and they were ugly and flimsy. So I decided that I did not want them and that I'd just fix my old frames with glue. At that point the lady from the back insisted that she fit me for new frames and i refused several times. She also stated it would void my warranty which I told her I did not mind if it voided it. I asked for my old frames and lenses and she said that the lady in front could it explain it better to me on why I should get fitted for new lenses. I said no, multiple times and I literally begged her for my old frames and she kept trying to convince me otherwise. I ended up promising that I'd never come back to that office again and that I just wanted my old frames and lenses back. She finally gave them back. I left full of anxiety and nervous because they made me feel so uncomfortable and I thought I wasn't going to be able to get my glasses back. Needless to say I will never go back to this location. They definitely do not listen to their customers.