Omni Vision- West Loop

Hit and miss. Sometimes the front desk is friendly, others they are short and borderline rude. It’s not even different employees. Also I was told by the doctor to come back in 3 months after getting checked out for something else… later when rescheduling I was told it was a 2 week minimum and I was refused service unless I payed full price for a check up. So I had to wait a year for my insurance to kick in half blind in one eye because my prescription was wrong.

Love this location. We have been in twice. Last year my daughter and I gout our first pair of glasses with them. My daughter is young and broke her glasses. We made it in time for the warranty. It was inexpensive, quick, with great service! About to book our 3rd visit!

This location is the main hub for the area that offers full-service and a wide selection of glasses. This store is very new and clean with a great deal of diversity in the staff and doctors. Instead of eye dilation drops, they have a new eye scanning machine (as you can see by my photo). Very enjoyable experience for my first time getting glasses!

Beware of the charges. I was charged for services that were not disclosed. I used insurance and had no co pay. Later get a bill for 39.00. Even my insurance company said that they should have disclosed the charge and collected at the time of service. Never going back!!

This must be the worst service I’ve ever received. First time glasses, DR & Staff on the clinic side were great. Front desk, AWFUL. They couldn’t be bothered to get up and show you glasses or help you look. Once I picked frames, asked me if I wanted several options of lenses, NEVER ONCE told me they were up charges, or not needed, going as far to explain the warranty as if it automatically included; no that was also an up-charge. Says she run my insurance and card and it’s $477, making it sound like it will be less after she runs the insurance but in fact charges me $477. I called back within 20 minutes to cancel, emailed , messaged through their online portal. I have emailed everyday since then, I called Monday and spoke to Donnelle who said she would make sure they were cancelled, now Thursday the charges are still on my card. I have emailed every single day asking , 5 in total and not one single response, I messages online, not one single response. HORRIFIC CUSTOMER SERVICE. Wish I could rate less than one star. Also changed me for back UV protection when it clearly says that’s included in Blu Blocker.