Ophthalmic Specialists of Michigan

I am writing this review to express a serious concern regarding an interaction I had when I called your office recently. I spoke with a front desk staff member who I believe is named Nara. Unfortunately, the interaction was extremely unprofessional. She was rude, unhelpful, and spoke to me in a disrespectful and condescending tone, as if I were a child. This is not acceptable and made me feel dismissed and disrespected. I expect to be treated with courtesy and professionalism, especially in a medical setting. If staff are unhappy in their role, that should not be taken out on patients who are simply seeking assistance. I hope this matter is taken seriously and addressed through appropriate training or corrective action. Patients deserve respectful communication and a welcoming environment and this interaction was far from it.

The entire staff at OSM is excellent from the front desk to the medical assistants to Dr. Ellenberg, Dr. Kleinfeldt, and Dr. Deledda. The care that I have received has been excellent from certain eye conditions to cataract removal. Each interaction with the medical staff is professional, caring, and competent. I recommend anyone with a concern see them and feel very confident that they will be well cared for. Thank you for all that you do.

This is my third time to the office, first time sabering Dr. Klinefelt For my 98 year-old father to have his cataracts and vision progression evaluated. The ophthalmologist has never been particularly friendly, but Dr. Kleinfeldt is by far my worst experience at the practice. He was rude, dismissive and acted like my father was nothing but a bother since my father did not want to proceed with cataract surgery. I watched my father throughout his career as a medical doctor and chief medical officer for a major healthcare system in Metro Detroit treat people with nothing but kindness and compassion. Dr. Kleinfeldt needs to learn these traits. I would never recommend this practice based on the way they treat a 98 year-old dementia patient.

An extremely well-run and organized facility. Everything moved smoothly like a Swiss watch. The entire staff was extremely Pleasant friendly and professional towards me. It was my first time there and I got my exam and my surgery booked in just one day. I left with a packet that was very informative and put together quite nicely. The sheet describing the prescriptions and how to administer the dosage was a nice touch. They truly seem to care about the health and well-being of the patient and with that in mind I highly recommend this facility

The best place I've ever been to have my eyes looked over. Wow the staff here is amazing. The set up here is beyond words. You start with one person for one step, go to your next step, your test, next, your room, next see doctor, it's amazing how they set up their process. Each and every patient gets taken care of one step at a time, treated with kindness, patients and politeness. The doctor is great too. Never have I waited very long, I'm in and out done with all test rescheduled in under an hour, incredible! Highly recommend this place.