When I first left my 1st visit at Optic One Eye Care I would have given it a great review, however, now if I could do less than one star I would. When I was waiting I did look at the glasses in the optical store because it is generally my preference to buy my glasses where my exam has been done. I couldn't see one pair I even wanted to try on. They said they may have more in the back and I could check before I left. When I left they person had gone home early for the day. LEAST of my problems. I asked them to check my old RX against my new RX and told them I was very uncomfortable with that big of a change. I very clearly went over their policy if the lenses didn't work for me. They said no problem they would work with me to get them correct at no additional charge. I had THREE pair of glasses made and they are horrible I can not use them at all. I called the practice to let them know and they told me to have the RX checked against the lenses which I did and they are correct. They said, and this is only 2 wks after, that I had to come in and PAY for another re-check. I asked to talk to a manager they do not have one I asked to talk to someone that could help me they said I needed to talk to the doctor who did not call me back! I was repeating myself because I really felt she was not understanding what I was saying. So I very clearly asked, if I get a RX that the doctor wrote but it does not work for the patient the patient is wrong and the doctor is correct and I have to PAY again. She said "essentially" YES! I called my health insurance who would not pay for a new visit but they said they would re-set my insurance and I could go to anyone else and they would cover it and to be sure not to recommend this doctor to anyone. Also, I did not opt for a dilated exam because I have never needed one. He recommended one within a month or so but they said my insurance would not cover it that it had to go through my health insurance. I talked to my insurance about this and they said NO not accurate even if I didn't have it at the time of 1st visit it would still be covered and of course it is a billable service. But NOPE they wanted another exam fee. I am currently, waiting to get a new doctor appointment I have to go through the whole process again and hope the provider that made my glasses will honor their 2mth return policy as it is not the same doctor. I saw a review from someone from approximately 1 week ago, interesting, timing that said this office is so great that they wanted to help him even though he had to go back twice as his RX was wrong for him. I am wondering if he had to pay. I would STRONGLY stay far away from this place!!!!!!! Unfortunate, I thought i found a good practice and had told people. Quickly, retracted this statement!
