Optica

Walked in and was immediately greeted and assisted with a set of Cartier frames I needed adjusted and was in and out incredibly fast. Had all tools and hardware needed on hand even for a pair of frames from the late 80s. Highly recommend as they also have an incredible inventory to gawk at while you wait

I needed a small repair on my glasses. Henry was so helpful and went out of his way to help. As a visitor this leaves a good feeling for Optica and also of my impression of Houston.

I visited the optics store and loved the collection. Tony was great. He helped us try frames. must visit

I was visiting Houston from out of town and decided to do some shopping. The store has some good designer brands. After ordering my frame and giving them my prescription glasses numbers I expected it would take a longer time since I asked if it could be sent to my out of town address. After three weeks of not hearing from them I decided to follow up with a call. They said the prescription lens was done incorrectly by their outside vendor and it would need to be done again so it would take another two to three weeks. I decided to wait since I really liked the design they offered. However a few days later I received a call telling me my glasses will be shipped, much earlier than previously stated. After getting the glasses I put them on and immediately realized they were not fitted for my prescription. This experience was so frustrating I decided to get the frame re-lensed to fit my needs. So disappointed and frustrated with their service and lack of interest in doing a quality job or informing customers of issues. Lost a great deal of time and money it’s a wonder this company is still in business. They won’t be soon that’s a guarantee.

After a long day of unhelpful shopping for glasses at the galleria, Tony Flores at Optica Houston really turned things around for us. He helped us customize Cartier glasses with patience and expertise. No pressure, no hovering—just great service that let us take our time with every detail. Highly recommend working with Tony!