Optical 161

I went to go get a eye exam on March 14 and was told that my glasses would be ready within 7 to 10 days. Every time when I called to ask were my glasses ready they kept telling me they would be here by the next day. Today, April 8 when I went to the store to check if my glasses were ready, they told me they were not here yet. The lady told me to return tomorrow because the delivery has not been dropped off for the day. I told her how I was told to come pick it up on Monday and that I would like a refund because it’s almost been a month and I still don’t have my glasses .The guy then said that my glasses were in the lab and that he would go and go get them. When he returned with the glasses, the glasses were wide like they have been worn by somebody else. I had to get them adjusted twice just for them to fit my face properly. When I asked for my refund again, he said no because they don’t do refund and I’m mad because I paid $120 for something that already looked worn. When I asked for a glasses case, they told me that they don’t have any supplies and I would have to wait until next week. The guy told the lady to give me a case and she gave me a case that was with another glasses. when I asked for a cloth, they did not have that neither. This was by far The WORST experience I ever had at an eyeglass place and LONGEST I had to wait and still received TERRIBLE SERVICE. Don’t even waste your time getting glasses here unless you have a month to spare.

We were able to get walk-in appointments easily. The eye doctor was very nice and quick. They had a wide variety of frames available. At the front, everyone was very patient and understanding.

After checking with my insurance, one lady told me everything will be covered by my insurance, (eye test, prescription, frames, glasses, EVERYTHING. Yes she used the word "EVERYTHING") But for my father they said, only eye test will be covered, the frame and lenses won't be covered because he got glasses last year. I said ok, let's do my test and get glasses. After the 40 minutes wait, eye test, and selecting the frame, the other lady told me that I have to pay $150 for frame and lenses. I said, you guys told me EVERYTHING will be covered. She said, no only the eye test is covered for you. I said why didn't you tell me that before? The other lady told me everything will be covered by the insurance. I couldn't find the other lady so I got the prescription and left. I brought my father there for the test, and was suggesting my sister to go there. But after this experience, I would never go back there, and won't suggest anyone to go there too. 👎🏼👎🏼👎🏼

Excellent and fast service. Had a special sunglass order, was delivered as promised within a few days. Will definitely be my place for all eye needs! Thank you to store manager Angela for your patience and expertise!

Amazing place !! Shania helped me obtain 2 new glasses at an amazing price, not only that I came back for another pair. The Serivce is quick and you’ll get your glasses back in about a week. 10/10 I highly recommend this place!! Make sure you asked for Shania !!