Optical Center at Sedano's

They don't even deserve 1 star. They are the worst at communicating with. I ordered contact lens with one of their employees and I waited a whole month just to to find out this unprofessional person didn't even place my order!!!!! I tried calling them to check again on my order (again) and the lady kept hanging up on me. I called over 20 times and each time they would hang up on me!!!!!!! If its break time I can understand but the person didn't even bother speaking to me. I had to call my insurance to get a hold of their office to find the status of the contact lens. This is being ridiculous. I've never had to deal with this type of service ever. I'm going to a better professional place that actually cares about their patients and that will keep you updated on the products you're purchasing.

I had a very pleasant and nice experience at this location, I went at their busiest time and they still manage to stay attentive with me. I am very happy with the service I received . I recommend this location to everyone. Ms. Chaveli, Annette and all the girls do an amazing job at taking care of their customers.

Don't answer the phones no matter the time of day or the amount of times you try, don't return messages either. I decide to take action, and informed them of my intentions. I let them know through a very respectful voice mail, that I was going to call my insurance. That if I received no response on the status of my glasses, I was going to call my insurance and I wasn't going to cover the cost. Text me before the end of business day, that my glasses were ready. The first time I visited was 2 years ago the doctor was decent, but the service was so terrible that I asked for my prescription to get glasses elsewhere. They have a little business "selling glasses" this time my insurance covered $300 for glasses, they still managed to squeeze $28 out of pocket. The lady before me an elderly didn't complete her evaluation she left the doctors office saying that he was too agitated, and she was right, he was. My pupils weren't even dilated, and he spoke only of my visit two years ago, for the very short amount of the time that it took for him to evaluate me. Which I was grateful that it ended as quick as it did, he was very agitated and it made me feel uncomfortable and nervous in return. I know this evaluation wasn't worth what my insurance paid for, as I have a condition in my eyes that I was born with. He didn't even mention it, and this is something my eye doctors always bring up becouse its rare. The time you wait it's because the two technicians on the other side that are trying to sell you glasses or squeeze an additional fee regardless of your insurance coverage, are busy doing just that. As for the rest of their personnel, two lady employees in the front that do absolutely nothing. We all know from the amount of complaints on the topic, they don't pick up the company phone. But manage to carry their smart phone with them for breaks, or if walking away from their desk in their hands. Really ? It's almost like an insult to the frustrated patients. I just don't understand how these people are still in business. And, please include business hours, no information in the internet, on the useless voice mail or in your business card. I waisted a trip trying to find out the status of my glasses.

This is the worst place to go to. I came in with a prescription in hand for my daughter and they had me waiting with no one in the office before me. They have the worst customer service. The 3 females that work there did not bother to assist until I got up and said I rather pay for the glasses at America's Best instead of sitting her another minute. There should be a NO STAR OPTION.

Called the store in Hialeah 3 times left a message and i never got a reply, i went to store ( with handicap chair_) and they were very rude and said i needed an appointment i told them i called many times, and Sherly/Mgr said she only has two hands she can not answer all messages even this one from 3 weeks ago, called three times. I need better customer service.