Optical Expressions serves patients in Springfield and the surrounding part of Massachusetts from its office at 1514 Allen St. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Insurance accepted includes EyeMed, Aetna Vision, Cigna Vision and Humana (8 plans in total). You can walk in without an appointment. Call (413) 783-8800 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Great customer service! Shop has 3 employees. The eye DR, the secretary and the Owner. Was able to get my needs met when purchasing Frames and getting my prescription glasses. She also informed me about UV for the transitions! Very informational. Accepts most insurance and mass health’s be healthy plan. Am a happy customer 😊
Dr. Bausch was wonderful with my Mom. He took the time to explain everything in detail and getting an appointment in a matter of days was helpful. The wait time and duration of the visit was minimal. The office staff was courteous & professional. Without hesitation we would recommend Dr. Bausch for all your optical needs.
When I arrived there a couple people there before me so I sat and comfortable chair waited my turn. I had an eye exam scheduled so after just several minutes of waiting my turn I was greeted very politely and enthusiastically, I was brought to see the doctor the doctor was great he explained what he was doing showed me the pictures of the back of my eyes put me at ease for my worries of damage and when he got done with the prescription in the machine I was able to read even the smallest bottom lines amazing. He also explained what was going on in the mechanics of the eyeball which I found very interesting. Diabetes runs in my family so we took a good look at the back of my eyes and showed me and there was no damage and to put me at ease for my concerns. Sheila and her son, I apologize for forgetting his name, wereso nice and joyful and knowledgeable. As a matter of fact, anybody in the trades she can get a lens with a bifocal on bottom and on top for when we try to look up. 👍. And when I walked out the door I felt like I was leaving a friend's house. It is a small family run business so you know when you support this business you support the community of your friends and family but at the same time they can get busy there when it's filled up there's only two of them in the doctor in the back so patience and understanding and common courtesy and everything is fine
Been going here for years beautiful family owned business with great customer service never had an issues. Also only place that takes most of the state insurance for the glasses.
Believe the reviews. The owner is rude that thinks a little too high of herself for a saleswoman selling glasses. I walked in with my family and asked if they sell kids frames at which she replied “It depends on if you have insurance or not.” I then replied I have insurance and would like to know if you sell kids frames for the second time. It was during this time the owner stated “they are mixed in around here somewhere.” As if she could care less. That’s fine keep your dusty frames and I’ll go elsewhere. I’d rather buy frames from a gas station than support this business.
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