Terrible experience trying to collect a simple contact lens order. Took over 2 months to get them. Calls to the ‘local’ phone number route you to a National call center that refuses to transfer you to the local office. They say they will get the local office a message and you’ll get a call back but you never do. Multiple calls with no results. Had to go into the office twice to try and get a response only to be told the orders were lost and they would reorder. Received a call finally that the contacts had arrived, went in the next day and the temp at the front desk couldn’t find them so I left without them again! How hard can this be? Only one person working the front to fit glasses, check people out, handle walk ins. Understaffed, no returned calls, outsourced call center = horrible customer service. Steer clear of this place.
