Unfortunately, I had a very frustrating experience at this office. At my first appointment, I spent over an hour for my eye exam and was charged $130. I specifically asked if that was for the exam and was told yes, only to find out afterward that the charge was actually for the retinal exam and for trial contacts. I told them I would not have taken the trial contacts if I knew I was being charged for them, but I never received a response. I was then required to come back the following week for a contact fitting that had already been done at my first appointment, causing me to be late to work twice in one week. I was also notified that my charge from the first visit was not for the trial contacts. They refused to prescribe my contacts without the second visit. Afterward, when I called to order them, I was told they didn't even have my prescription on file. When I decided I didn't like the dailies and asked about weekly contacts, I was told I would need to come back again just to receive a trial of the weekly lenses before I could order them. There were also issues with documentation. I signed a form requesting that my receipts and documents be emailed to me, but they were apparently sent to an old email address, and I never received the receipts or documentation at all. Finally, I was quoted a six-month contact price that included a rebate that was not properly explained. I later learned there were multiple steps/hoops required to actually receive the rebate, meaning the actual cost was significantly higher than I initially thought. After all of the time, multiple appointments, tardiness to work, and confusion, I ultimately decided to order my contacts online. I'm now getting them without insurance for about one-third of the cost I was quoted through this office and in 3-5 business days versus two weeks. Overall, the lack of communication, organization, and transparency throughout this process was extremely disappointing. I expected much better based on the reviews of this office.
