The only reason I’m giving two stars is because I truly liked Dr. Ashley Plotkin. It’s very clear that she cares about her patients and takes her time during the exam.
Unfortunately, my experience with the front staff was extremely disappointing. While I was looking at glasses, one of the employees answered a phone call from someone trying to schedule eye exams for herself and three others. She repeated the request out loud for Leo, who immediately shook his head and made an audible sound of annoyance. The employee on the phone also seemed irritated. It was uncomfortable to witness. As a customer, it’s confusing to see staff react negatively to someone trying to schedule multiple appointments.
While I was browsing, I already had a good idea of what I wanted. Leo told me to “look around and have fun” and to let him know if I wanted his opinion. A few minutes later, while I was trying on a pair of Dolce & Gabbana glasses, he approached me and said, “Oh no, those don’t work.” I hadn’t asked for his opinion, and I actually liked them until that comment. It felt unnecessary and dismissive.
I finally decided on a pair of Gucci glasses. When he rang me up, the total after insurance was nearly $700. I told him there was no way I would pay that much for glasses I rarely wear. He appeared visibly upset and slammed a cabinet before returning to the register to hand me my receipt. That reaction was unprofessional and uncomfortable.
I was also told that a retinal scan would not be covered by my insurance. I have EyeMed, and this location is in-network, so the scan would have been covered.
Additionally, as I mentioned at the time, I felt the pricing I was given was incorrect. I later ordered the same glasses—with comparable add-ons—for less than $225 after insurance. Given the significant difference, it left me questioning whether I was initially being steered toward higher-priced options to increase commission rather than being given transparent and accurate information.
Overall, the level of professionalism from the front staff was very disappointing. Unfortunately, I will not be returning.
Edit: Message for Leo, please take care of your oral health.
Second edit: The copy and paste response has made me change the review to one star. A disappointing company indeed.
