Optometrist Next To Target Optical

This is the second (or third?) at least time that my family and I have been to the Target Optical Center at the 9390 W. Cross Drive location. We have always had wonderful service and exceptional visits with the optometrist but today was amazing. I was there with my preteen son for his eye exam and new glasses frames and of course he picked out fancy Ray-Ban frames. However, the young woman at the counter worked some sort of magic and, after my insurance and a Target vision deal, I paid an astonishingly low price (I paid more for the babysitter for my other son so we could go to the appointment!). I was so overwhelmed by her kindness and empathy. The two other employees were also understanding and told me that because my son was a minor, his order would be expedited. We have never received that. I left the appointment feeling truly cared about and understood as a single mom on a budget. Thank you Target Optical!

I came in to get lenses put into my frames but I really want to praise and compliment the associate working: G. She went above and beyond, being patient, and taking the time to make me feel valued and knowing my options at their location. I wish I had gone here for my eye exam. Not enough praise that I can give to G. Especially for a small location and not enough people there, AND to be open on weekends… G was extraordinary with her customer service. Deserves a raise imo.

I have been coming here for years and I’ve always been so happy. My tests were always easy,they work with me if I’m in an emergency and the front desk rocks. I had to go in today to fix my glasses (someone sat on them and I thought they were DONE) and had my usual awesome treatment plus the glasses were miraculously saved. Such nice people.

I have been going here for iver 10 years. The doctor is amazing and staff are very friendly and helpful when I am in the office. I've had an extremely hard time getting scheduled the past year and a half-ish. When I call there is no one to pick up the phone which is understandable because I am sure they are with other patients. Unfortunately, voicemails have gone unanswered for the past year and a half so I have stopped leaving them. The only way I have been able to schedule is if I happen to call while someone is able to chat. Unfortunately this has led to me running out of contacts twice. By the time I am able to get ahold of someone the appointments are weeks out.

Dr Borden has been serving this clinic for a few years, a while now and I appreciate that continuity. The front optical staff is friendly and knowledgeable with their jigs and tech.