Optometrist Next To Target Optical

Five Stars all the way to the associate which helped me. She was very knowledgeable and able to answer all my questions/concerns. She was also very pleasant and customer friendly.

I had an excellent experience with Sherril F. From the moment I walked in, the staff was welcoming, professional, and attentive. The doctor was very thorough during my eye exam, took the time to explain everything clearly, and answered all of my questions without rushing. I truly felt heard and well cared for.

I was having a billing issue for months that no one was able to solve. I talked to multiple people in person and on the phone, but I gave it one more shot in person and Nathan was able to immediately correct the issue and he was very polite.

I typically re-order contact lenses at the beginning of every year and then forget about the process until January of the following year. In past years, I have had challenges with other optical companies, but my experience at Target Optical today was one of the best experiences I’ve had not only from an eyewear perspective, but from a Customer Service experience. Rebekah at Target Framingham optical walked me through a step-by-step the process of ordering new glasses and new contact lenses. She was helpful, patient, insightful, and comforting. I mean it when I say, this was one of the best Customer Service experiences that I’ve had in years. Thank you Rebekah!

I have been wearing glasses for 13 years and this has been the worst experience in my life. I felt very uncomfortable. The day I scheduled my visit, I came right after work and it was a snow day, I ended up delaying like 15-19 min. There was a lady up front that I spoke with and she constantly felt the need to throw in my face I was late a few times. When the doctor arrived, she started asking me questions upfront about what was my last prescription and that I should know. I told her nowhere else had ever required that, they always crafted the prescription based on the appointment. The other ladies on the front kept questioning me with medical questions and it was none of their business, I felt uncomfortable and exposed. Questions that they should ask me inside the room were being asked upfront. I never felt so uncomfortable in my life and I constantly felt air of judgment. The lady up front was like” yeah she was 30 min late” to the doctor and looked at me with disapproval. I don’t accept going to a place to feel judged like I did. The doctor is great, I just wish she asked personal questions inside the room not upfront. The whole experience was awful and at the end they didn’t even ask if I wanted to schedule an appointment or not. They simply scheduled it for the next year. Never coming back.