Optometrist Next To Target Optical

Honestly I don’t think I would give this place 1 star. I went to get my eyes checked and fitted for contacts as it has been a few years and I need new glasses. Thought everything was fine when I got my first script, not realizing my new script wasn’t as strong which was confusing as the dr said my eyes had gotten slightly worse (as I expect as I get older). The contacts gave me a migraine and I couldn’t see great so I went back to have my script recheck before I ordered glasses. They recheck my eyes for no extra charge but my script was even weaker than the previous. I could see when she was checking my eye in their machine so I trusted that and ordered over $200 of glasses. My glasses came in the mail and no surprise, I couldn’t see due to the script being so weak. At this point I rather go else where than try again to get the correct script, so I called to see if I can get a refund as I now need to spend my money elsewhere. I was told they had to get in contact with the owner as they’re third party, and they would reach out to me. Shocking. No one reached out and I’ve been fighting to simply get my $90 back for a service that was incorrectly provided. I’m unsure if their machine isn’t calibrated right but I don’t trust they’ll give me a script a can see out of which is their main job.

First time coming. Everyone was very pleasant. The doctor was professional and walked me through everything. I love the fact there is a 90 day return and for $45 you get a 15 month warranty. This is much better than the place I went to for years. I will be back!

I don't write many reviews and I don't think I have ever written a negative one but I feel I should with this recent experience. To start I was going to be charged for a service (retinal scan) I didn't need (had it done recently by an ophthamologist... and most people with minor vision issues don't need). Thankfully the optometrist waived the mandatory $39 fee. I only wanted to re-order my current contact prescription which had expired, but was told I should try a different contact Rx so I did, not realizing there would be an $85 charge for it (was never told). I have a $60 deductible for contact lens fitting (which I didn't even want), but Target Optical would not help me with insurance to try to get at least some of my money back (it's not alot but it's the principle of the matter). Then finally got the right Rx so I can reorder my current contacts and it was a couple hundred bucks lower than the first Rx. So I made her aware of it. She was sure. I left and came back and ask her to check again. Oh... sorry the quote I printed was for 30, not 90 contacts. After actually checking, she finally discovered what was wrong but couldn't price out what I needed... said their system wouldn't let her. So yes... pretty crappy experience this time. Not sure I should even give it a one star.

Great staff and doc, efficient process. We were seen at scheduled appointment time and all were pleasant and helpful. Appreciated individuals willingness to help made this a very positive experience.

I have used this location before and was very pleased. I made an online appointment for a few days in the future. ONE HOUR before the appointment I got a text saying there would be a MANDATORY CHARGE of $39.00 for a Optomap scan. Under my insurance, my eye exam is supposed to be free. No more business from me. Update: I see you post the same reply to everyone. lol That's some great customer service you have there. No, I won't be contacting you. I have already made my appointment elsewhere. Get with the program, your customers deserve respect!