The Dr's are fine. But the front office and optical dept. need to learn customer service. My wife had a appointment, she suffered a emergency three hours before her appointment. She called to explain the situation and was rudely told that a $50 no show charge would be billed. Even our dentist doesn't do that. No care or concern for her emergency. There's a lot of choices in Santa Barbara. Find another!
Optometry Care Santa Barbara
About
Optometry Care Santa Barbara is an eye doctor and optical shop in Santa Barbara, California, located at 1629 State St Ste 1. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include comprehensive eye exam and glasses & frames. The practice is in network with 7 vision plans, including VSP, EyeMed, Cigna Vision and Humana. Doctors at this practice include Wendy L Santizo, OD, Natalia Santizo, OD and Stephanie A Burris, OD. The optical carries 36 frame brands. Walk-ins are accepted. Call (805) 569-2318 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
1629 State St Ste 1
Ste 1
Santa Barbara, CA 93101
Get Directions - Phone
- (805) 569-2318
- Languages spoken
- English, Spanish, French
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Los_Angeles. Holiday hours may differ.
Doctors at this practice
Reviews on Google 12
I will never go to another LensCrafters! OCSB is a shining example of why small businesses thrive in SB. Although I went in with reservations about being treated differently because of my insurance, I was treated with the same respect and consideration as anyone else, and given the options to choose my care based on my needs, not on what my insurance would cover. Dr. Burris took the time to explain everything. The receptionist may not have been over friendly, but she was helpful, nice, and respectful. She got the job done, and personally it was refreshing to me. I was not there to get sold into a pair of glasses, but to find out exactly what was going on with my eyes, and they did that!
My whole family sees Doctor Burris as she's hands down the best optometrist we've ever had. Her attention to detail means that you'll have the best fitting glasses or contacts you could hope for. Strongly recommend.
I would give this place 5 stars, because the optometrists are great. Dr Wendy is fantastic and really nice and helpful. However the front staff is rather rude and unfriendly. The lady at the front desk I believe her name was Rosa was very short with me and treated me as if I was ignorant and seemed very annoyed by my presence. As someone who has previously worked in customer service I know for a fact that it not at all how you're supposed to behave to a customer. On top if that the woman helping me get my frames was very rude and made a lot of assumptions about my budget and price range . She had a demeanor that was rather snobbish and fake nice. All in all aside from the front staff it was a good experience. The exam was very thorough and Dr Wendy allowed for a comfortable enough environment that I would consider going back again.
Just had my first appointment here and was extremely impressed. The Dr. Burris took the time to explain everything she was doing and was surpassingly patient in showing me how to use my new contact lenses. I would absolutely recommend this office to anyone in the area.
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