Pacific Optical

I recently brought in my mother-in-law’s glasses for a quick repair. She was in town and accidentally broke the arm off. Alison performed a quick fix and got them back to me right away so my in-laws could get back to enjoying their vacation. Hugely appreciate the help and kindness throughout the experience!

My husband recently went to Pacific Optical and ordered new glasses and frames. In his words, "They had a really good selection of frames and I was able to get nice looking frames with tri-focal lenses. The price was good and the service was great."

Went to this optical business, my first time. I had a prescription from my Ophthalmologist which I saw on September 16, 2024. I selected a frame and they were to get my prescription lenses. I wore the glasses for two weeks even though my vision was blurry (I had a slight adjustment for left eye) so was making sure that the lenses were right. I took them back today to see what the problem was and the gal who waited on me said the dots match up so it has to be my vision changed or my ophthalmologist might have made an error. I got progressive lens, which I had with other glasses, and I think maybe there could be an issue with them but she was adamant that I needed my vision checked again as that would probably be the problem. I will never go back there when they don’t stand up to their fulfillment of glasses. Just money down the drain!!

I started to get what seemed a light film on my left eye. I made an appointment with Dr. Fujisaki. She was so amazing and committed to find the root cause of my condition. She discovered I have a small cataract on my eye. She quickly came up with a solution and the issue was resolved in 20 minutes. I have never experienced a more professional and caring physician in my life. Thanks doctor for giving me your best.

I had a surprisingly terrible experience at Pacific Optical over the past couple of weeks. I've been having some vision problems and requested an eye exam. I had been to Pacific Optical before, but they couldn't locate my records. That would be fine if the attitude I got about it wasn't so off-putting. The exam was fine. The doctor is very nice and clearly very experienced. She did recommend I get a new pair of glasses with prescription lenses for everyday use. I found a frame I liked and ordered lenses. I got a pretty hard sell on transitions for my lenses, and ordered them along with anti-glare. I should note the store did not have a demo pair of the transition lenses available to try. That evening I discussed it with my partner, who also wears glasses, and changed my mind on the transition feature. I called the morning of their next business day and requested the alteration to my order. The person I spoke to persuaded me to try them anyway because sometimes people have issues with a new prescription, so we might have needed to change them out anyway. I reluctantly agreed. The following week, my glasses were ready. My partner was correct - I immediately hated the transitions. After a couple days of trying out the prescription strength, I called and requested new lenses, same scrip, no transitions. These new lenses arrived this week, and I picked them up a couple of days ago. I asked if I would be getting a refund for the transitions, which were quite expensive. The person I spoke to was unsure how that worked and said she would ask, then call me to follow up. I left a pair of sunglasses with them to send to the lab and check if my scrip could be put in the frame. Nobody ever called me to follow up about the refund, but they did call about the sunglasses. They gave me a quote for the work, and I was prepared to go forward, but first inquired about the refund. I was hoping that, as we were going forward with more business, they would be agreeable to apply at least a partial credit for the transitions towards my next purchase, but they were not willing to compromise for one red cent. Thus, I declined to engage in another purchase with them. This whole sequence of events left an awful taste in my mouth. I felt I had called with plenty of time to cancel the lenses and was persuaded to stick to them, with the implication that it was on a trial basis. I had so much business lined up for this place - I wanted multiple frames for my new scrip, my partner needs new frames, I bring my daughter here for regular checkups, the sunglasses, etc. But if they'd rather hang onto what they already got out of me, I guess that's their decision. I will be returning to pick up my sunglass frames when they get back from the lab and that will be that. Lucky for me, there is a brand new place that opened up right down the street from Pacific Optical that is very happy to take my money. It blows my mind to encounter such bad practices from a small business operating in the shadow of a huge new competitor. I also suspect that the reordered lenses do not have the anti-glare feature that I paid for. I will be clarifying this with Pacific Optical when my frames get back from the lab and updating my review.