Pacific Optometry Services

I was very happy with my visit. I received a comprehensive eye exam from Dr. Christian Bejar, and he was very accurate in prescribing my new glasses. All of the staff were friendly, professional, and very helpful. I especially appreciate the two young ladies at the reception desk who helped me over the phone when I was trying to find the office at Meadowood Mall. They were incredibly kind and patient. Thank you for such a wonderful experience!

All of the staff where super friendly and helpful. I arrived about 20 mins before my scheduled eye appointment and they still completed the pretests right after I signed in. The exam itself was quick and precise and very straight forward. Once I got my prescription and selected my frames I was able to get my new glasses within an hour after making my selections. If anyone is looking for a good deal on prescription sunglasses they have a 60% off frames when you perchance new glasses frames that is also 30% off. Since I was paying out of pocket I could afford the sunglasses right now, but was informed the 60% off deal was good for 60 days after my appointment. They really try to make it afford for people who dont have insurance.

I had just moved back to Reno after being gone for many years. I needed a new optometrist and my insurance company recommended Lense Crafters. This is a beautiful office! The staff are friendly and very helpful! And my optometrist was amazing! He gave me a full eye exam and aLeo introduced a new type of contact lenses for me, which are so much more comfortable than the previous brand I was using. I’ll definitely be back for new glasses!

Such a knowledgeable bunch! The doc was amazing! He provided great comfort and took his time in the process of checking my eyes. I feel he went above and beyond to make sure I was taken care of. He also helped reassure my son (who was with me) that he didn’t need glasses, just lubrication (eyedrops) and gave him some samples to try. So good to us. I was there years ago, looking for glasses. I had all the tests done and was in and out super quick with in the end, with the wrong prescription glasses. That doc is no longer there as LensCrafters and there is no comparison now. The staff for the frames was knowledgeable and helpful in not breaking my bank while getting me to come out of my comfort zone. I mean this is my new face we were dressing up. I love my glasses, they are perfect and so extremely helpful in my day to day. In short, (too late!) my eyes are very important to me and I won’t go anywhere else. Hope this helped!

I had a very disappointing experience with this optical shop. They advertise on their signs that they accept almost all insurance plans, which is why I scheduled my appointment several days in advance. However, when I arrived for my appointment, they told me their system was down and they couldn’t verify my insurance. What frustrated me the most is that they had several days before my appointment to check my insurance, but they didn’t do it ahead of time. I even tried to be flexible and told them I could come back later the same day so I wouldn’t lose my appointment. Instead of trying to help, the employee was very rude and dismissive. He told me the system would be down all day, leaving me without my appointment and without any solution. Overall, it was very poor customer service and a very frustrating experience.