Palisade Eye Associates

This was my first time at this location referred by my child’s pediatrician. I was truly impressed by how organized this team is. From the moment at intake to (checkout) as displayed; they were truly amazing. Dr.Hardik Parikh, MD was very informative about my son’s allergies and provided detailed instructions. I was very pleased with the service provided and the care shown.

Very efficient doctor's office. All the staff are friendly courteous and professional. Dr. Ganesh Rau has been caring and focused during all my visits. Has a great bedside manner.

All the staff were especially helpful and compassionate. And Dr. Modi is extraordinarily kind, as well as highly skilled and knowledgeable. I'm so grateful for this wonderful medical office!

Unfortunately, my experience with the reception staff at the eye doctor’s office was very disappointing. The way I was treated was unprofessional, both in person and over the phone. My questions were not answered respectfully, and there was a clear lack of attention and care toward patients. This is unacceptable, especially in a healthcare setting where kindness and respect should be a priority. I hope the management takes this seriously and works on improving the quality of customer service, because how patients are treated is just as important as the medical care they receive.

I had a very disappointing experience with the appointment scheduler. I called to make an appointment for my daughter and explained that we live in New Jersey and that her New York insurance is no longer active. I also explained that we were willing to pay out of pocket for the visit. Instead of providing clear information or trying to help, the representative repeatedly told me that the doctor would lose his license if he saw my daughter because she previously had insurance from another state. Even after I explained that we are New Jersey residents, that my daughter attends school here, and that we were not planning to use the inactive New York insurance, she continued to insist that the doctor would lose his license if he treated her. I am a Family Nurse Practitioner (FNP), and based on my professional understanding, a physician does not lose their license for seeing an in-person patient who chooses to pay out of pocket. Rather than addressing my concerns professionally, the representative continued repeating the same statement and eventually disconnected the call. I understand that medical offices have policies and procedures, but patients deserve accurate information, respectful communication, and professional customer service. This experience was frustrating, misleading, and left me with little confidence in the scheduling process.