Park Place Optical

According to my health insurance, Medicare was to help pay for my glasses after cataract surgery. I contacted online and local eyewear providers, but I wasn’t able to talk to anyone who was knowledgeable about obtaining the Medicare payment. Park Place Optical at 21 Park Place was at the end of my list, and I wish I had called there first because it would have spared me a lot of frustrating conversations. Sam at Park Place Optical at 21 Park Place knew exactly how to submit the claim to Medicare and receive the payment I am entitled to. He did a great job of helping me find and get a good fit for exactly the frames I wanted. Sam is highly recommended!

I stopped into Park Place Optical Appleton on Thursday to get an updated pair of glasses since I have graduated into bifocals. I was quickly greeted, and Carolyn pulled up all of my information to get started. I asked for her frame recommendations and complete honesty in how they looked. She helped me find a frame that looks good and fits well on my face. She made sure to get all of the benefits from my insurance to make sure I got the best price. I really appreciate how comfortable they make a customer feel. I can't wait until my new glasses come in and will use them again when I need an upgrade!

I've been here quite a few times. Also with my daughter who wears glasses as well. The staff is always patient and courteous. A few times, my glasses were made incorrectly from one of the labs, not any fault of Park Place's fault. But a Park Place optical staff member caught it before making me drive all the way to Appleton from Oshkosh, to check out my new glasses. They care about quality and of course, nobody is perfect, so I don't blame the lab either. Eventually, things were fixed and everything was made right. I recently just received a brand new pair of glasses this week. Sooner than expected. I tried them on with absolutely no issues. I was thrilled! I love the staff at Park Place Optical. They have always been so kind and patient, even when taking 45 minutes for my daughter to pick out her, "perfect" pair of frames! Totally recommend Park Place Optical. Thank you guys for all you do.

The customer service is fine and they are trying to fix the issue with my lenses. But the issue I have is I feel like a paid a premium price $605.00 for lenses only but I feel like I got a below premium product and their policy is that they only return 50% if you want a refund. So I can only get back $300.00 for a pair of lenses that don't work for me. And also looking at my receipt and invoice it does not say anywhere that you only get 50% back on returns. So to sum it up this is a very poor policy that they are not clear about upfront and I will for sure never do business with park places optical ever again .

I’m very disappointed in the situation that happened. I have been coming here for several years and have not had a problem until this time. The glasses I purchased came in and I immediately had problem with the frames. They just didn’t seem to fit like they did when I tried them. Then I was getting severe migraines from them. The RX was a special office progressive. I took them back within 7 days and they said they can place everything back in the insurance however I only get 50% back. I was appalled. I had never heard that. Now to be fair it’s in the handout they give you after you purchase your glasses (the lady made sure to show me that). There policy has never been relayed to me anytime I have bought glasses. I told them to just make them into my normal script because I could not use them the way they are and I’ll use them as extra. She said their is a $50 up charge!!! I was very upset but they did wave the up charge. Everyone is nice and everything is great as long as you don’t have a problem. Paid over $400 for glasses I won’t wear.