Park Sher Optical

Making this post as a mom… something needs to be done about the Starbucks inside of tops😡 Almost every time I go in there there’s only 1young girl behind the counter, by themself. I have kids that are around their ages and I would NEVER leave them in a busy grocery store working ALONE when there’s known weirdos lurking in that store. Not to mention because there’s only ever one person sometimes I have to wait forever to get what I ordered because they’re so busy doing other orders and things!! Seems like they just don’t have enough time or help. This really goes to show how tops management is handling things and how they’re handling things is NOT GOOD!!! I watched the store manager reprimand the young man that works there for closing down for a couple minutes to use the restroom, I had a conversation with the (other)young man about why they are so short staffed and he mentioned that they’re only allowed to have THREE employees working A DAY!! How are they supposed to use the restroom, or take their mandated breaks without getting into trouble? SHAME ON TOPS MANAGEMENT!!! 😡🤬

This place has gone downhill since corporate took over. Can’t get any good Italian bread here anymore. The only stuff they sell now is what they make in the store. How’s this look for a 15oz loaf of store made Italian bread? Update: I thought they coudn’t get any worse. I was wrong. I was in there today and it was busy. Only ONE checkout was open and when I got in line (third) the girl told me, “sorry, I’m closing after the person in front of you”. There was actually not one other checkout open except for one Express Checkout. I pulled my cart off to the side and walked over to the kiosk where a young man was standing and told him there were no checkouts open. He looked up and down the line and said, “you can do self checkout”. I told him I wasn’t an employee of Tops and they didn’t give discounts for doing the checkout persons work. I told him where my cart was, and let him know that it was full. I then left the store. I think they’re trying to see if they can get everyone to do self checkout so they don’t have to pay employees to do it. After forty years of shopping at Tops I’m all done. Guess I’ll try Wegmans.

The new remodeling of this store is appalling! The LED lights are insane and over the top obnoxious! It used to be a nice shopping atmosphere with nice lighting. I will not be shopping at this location anymore! Typical corporate insanity!

Their web site sucks. NO HELP AT ALL for u s ing pickup. Go to wal m arts cheaper and informative on how to order pay pickup or delivery

This location has a serious problem with how customers are treated at self-checkout. Employees were rude and dismissive, and I was closely watched the entire time I checked out, which made the experience extremely uncomfortable. As a Black customer, I felt racially profiled. Employees stood nearby, watched my screen, and kept their eyes on me in a way that was excessive and unnecessary. I’ve never experienced this level of scrutiny at other grocery stores. This kind of treatment is unacceptable and makes customers feel targeted rather than welcomed. Tops needs to seriously address how staff interact with customers and ensure everyone is treated with basic respect.