Parkview Family Eye Center

Parkview has treated us well. Friendly and professional. Dr. Stauter knows us well and we look forward to our appointments with her. She shares the details and science behind what is going on with our vision. Great experience.

Hands down, best experience ever for an eye exam. The team was quick with check in and testing, the exam was quick, and picking out the frames was fun. This place has great customer service—it was amazing 😊

The doctors are great. But this will most likely be my last time i come here. Make sure you bring lunch or dinner with you. Every time I've been here I've waited an hour at the LEAST. Ridiculous. I make sure to show up 15 minutes early out of respect for the office and doctors. And im not even counting the 15 minutes I show up early. I showed up with 80% battery on my phone and am leaving with 16%. Something is wrong.

After 22yrs of going to this Clinic I will NEVER go back, Dr. Staughter was a great Dr, reason why I returned for so many years. However the more recent Office Manager is an absolute WRONG FIT for this office, I was so disappointed in the last pair of glasses that I received from them. I tried to tell him numerous times that I could not see through them, they were blurry as heck and he wanted me to drive home with them so my eyes could adjust and get used to them. Well that would be dangerous not only for myself but everyone else on the road, I called the next day and asked to speak to the eye Dr that did my exam ,the front office said they would give her the message and have her call me back which she never did(not my regular Dr though). I had to see a different Dr due to my regular Dr was out of the office .I'm not sure if she was ever given my message, I have now called to another clinic to schedule my yearly appt, only to find out that whomever does the billing falsified information stating that I had used up all of my benefits for the year. My last exam was Aug 2024, I picked up my eye glasses Feb 2025 due to the extreme high price I was charged .I made partial payments until I could make the final payment and pick up which was Jan 2025, the total was $400.00+ I have VSP Insurance and I have not had any issues with my coverage until now when Parkview lied about me seeing them this year, I have to prove to the Insurance that my last appt was in August 2024, and not Feb 2025 like Parkview lied about. What a mess, I'm glad to take my eye care elsewhere..... UPDATE 10/10/25 So I did call the office 3 x on 10/09/25, still no answer. I left a message all 3x, I have not heard back from Parkview eyecare center as of today. I also called VSP again and mentioned the issue, the lady I was speaking with asked if she could put me on hold while she called Parkview herself from a medical line.*SURPRISE* they answered, she spoke with a gal named taylor. Well taylor said she would not change the falsified documentation , *NOT SURPRISED*.. I will never recommend this place due to poor management and how they provide such bad customer service. Shame on them!!!

I’ve been going to the practice for about 3 years and I will not be going back. I made and appointment to be seen for my yearly. I get there and they ask me for my insurance as they couldn’t verify it but I tell them my insurance changed. I tell them is blue cross blue shield and even emailed them my information card that has all of my information INCLUDING my vision insurance, they proceed to keep asking what insurance policy is it and tell the I don’t know shouldn’t it be on the card. Well long story short I missed my appointment because the front desk was lazy, didn’t look up my insurance and kept telling me all they had was “this” even after sending my card. I finally tell them what vision plan it was after looking at the card for one second and all of a sudden they find it in literally under a minute and start apologizing because the knew they could have just looked it up the whole 20 minutes they had it and but instead I miss my appointment I drove 1 hour and 20 minutes for because people don’t want to do there job. Not the first time the front desk is lazy at this practice either. Mind you I am also a receptionist and I always try to do my best for patients and all of this could have been avoided if someone just looked at my card for 2 seconds instead of repeating an insurance I told them I didn’t have anymore and I knew I was in network with them because I called and confirmed with my insurance before hand.