I have gotten my exams at this location many times. I've ordered many pairs of glasses from them. Something has changed recently and it's not for the better. For years, there was a man in the main area, although he said he hated his job, he was pretty helpful and definitely knowledgeable. I went about a month ago. The eye exam was fine, the doc was excellent. There were two women running the front of the store. One seemed new and needed a lot of help from the other lady. Regardless, I ordered expensive glasses and was told it would be 2 weeks. I never heard from anyone, so I called them 3 weeks later. When I called they said my glasses were made wrong, that they would send them back to the lab, and put a rush on them. I called a week later an they had no idea when my glasses would be ready. They said, "I'll call the lab to get an ETA and I'll call you back." Haven't heard back. I have left two messages and never got a call back. I'm not sure when my glasses will be ready. This will probably be the last time I use Pearle Vision in Boulder.
