Pearle Vision

The service we received at Pearl Vision was awesome. Dr. Beckham and her team were very lovely. They made us feel welcome. I would recommend everyone to this place.

Went into office on 4/18/26 the receptionist was very nice, doctor was ok, the tech I sat with to measure the glasses was not very friendly. I was told I would get the glasses in 2 weeks. Called just before the 2 weeks, was told no glasses, maybe next week, called next week, was told no glasses maybe next week, and you guessed it no glasses. I was told the glasses didn't pass inspection. Called back on 05/08/26, phone rang and rang, finally had to leave message. They returned the call but I was at work, they left message same old story, so I tried to call back to speak with someone and after 3 times of it ringing and ringing then going voicemail they finally answered. I asked about the status of my $800.00 + glasses and was told that a tech would have to call me back to explain. The tech called and said that the glasses were shipped and to check back once again the following week, I stated that if I don't have the glasses by next week, I would need to speak with some about a refund so I can find a company that I can get some glasses from. She abruptly and rudely stated they do not give refunds. I told her that if I do not receive my glasses, they will be refunding me, her response was "have a nice day" and the hung the phone up on me. My question is simple what happened to customer service??? I am waiting one more week as requested and then her Manager and I will have a discussion about this and how a paying customer was treated . Once again the young lady at the front desk was extremely friendly and the tech has a chip on her shoulder and believes that treating customers this way is good business. What happened to customer service???!

Dr. Beckham has been my optometrist for a very long time and I’ve had nothing but positive experiences with her. Pearle Vision in Yulee is the only eye care provider I’d recommend in this area. Their staff is friendly and helpful. They care deeply about their patients and customers. They are great at communicating and ordering contact lenses with them is fast and easy. Their pricing is fantastic too. A+++

I had an appointment scheduled and that morning I was very ill and cancelled my appointment same day. I just rescheduled my appointment and was told since I cancelled my previous appointment they would charge 50. for same day cancellation. People do get sick!! Told them i wanted to cancel tomorrow’s appointment because I didn’t intend on paying to be sick. Also my insurance company dropped them and I was still willing to pay 119.00 for an exam. No more! Go and find another doctor!!! Very sad!!

Well, we thought it would be a good idea to go to Pearl vision in Yulee, but clearly we were mistaken. My husband has been waiting for his glasses for over 3 weeks. All they had to do was swap the lenses. And yes we have already paid in full. I just called to see what they could do. I got the runaround of our optical person isn't here. They're at the lab. We just can't go in and get them. Thanks for nothing