I booked an appointment with Pearle Vision and was seen promptly. The staff was friendly as I arrived to wait to see the eye doctor. We discussed frames, insurance coverage, and they helped me decide which glasses looked good on me. The eye exam was thorough and the doctor was professional and courteous. I was told that it would take possibly two weeks to get my glasses, and they arrived around day 10. I picked up the glasses and experienced excellent service. I ordered transition lenses and realized that my lenses were not transitioning at all. I called and spoke with the manager. Tom made things right. Tom went above and beyond to fix a mistake that was not the office's fault. If I was reviewing the people who made the lenses, I would give them zero stars. They completely forgot to add the transitions to my lenses. But Pearle Vision Deerfoot, front staff, and Tom get a glowing review. If you need glasses, go see my friends at the office on Deerfoot Parkway. They know customer service.
