I had a mixed experience at Pearle Vision - N. Rainbow. I recently received an eye treatment that involves gel and a small electronic device around the eye area.
During my first visit, the staff member who performed the treatment was excellent. She clearly knew what she was doing, and I noticed a positive difference afterward.
Unfortunately, my second and third experiences were very different. At my most recent appointment, I explained to the technician that I wanted someone experienced because I had concerns about how the previous treatment was performed. He assured me everything was fine, but then a trainee came in to perform the procedure while he left the room. I felt this was unprofessional, especially after I had already expressed my concerns.
The trainee seemed unsure of the process and applied too much gel, which made the treatment uncomfortable. I tried to explain my concerns during the procedure, but it still was not done correctly. I believe this is a management and training issue. Patients should be informed when a trainee will be performing a procedure and should have the option to request a more experienced staff member.
On a positive note, the lady with curly hair who works in the eyeglasses department was very professional, friendly, and helpful. She provided excellent customer service, and I truly appreciated her assistance.
I hope management takes patient concerns seriously and provides additional training to ensure a consistent experience for all patients.
