Pearle Vision Rampart

I went to see if they can fix my kids glasses and I ended paying $97 again in less than 2 weeks because after I took my kid for his annual exam. when we went to his exam he decide to keep the same frame for his new lenses so everything was well until 2 weeks later when we go back to pick up the new lenses and leave the old frame for 3 days for the technician to put the new lenses on the old frame when I went back to pick them up my kid told me they feel lose so this lady make them “tide” the next day the frame broke when my kids try to put them on, so I call to see if they can fixe them , they said we need to see them. And they also told me that my kid was eligible for another frame so I was ok can we choose the same frame but new? Since I just pay for the new lenses 2 weeks ago and they told that they don’t have the same frame that is unique so they basically told me that . So my kid have to choose a new frame and I will have to pay for a new pair of lenses since the old one that he use for 1 day would not fit on the new frame .. this is insane how you don’t have the same model frame I know they just trying to get their money but come on. They still going to charge the insurance for the new frame and plus they re charge me for a new size lenses because they don’t have the same frame to just transfer the new lenses that I pay 2 weeks ago to the new same model frame he love .. anyway I write this for people to don’t take their glasses to fix there other wise their are going to tell them that is cover but your old frame is unique so you need to choose a different one and pay for a new pair of glasses without even try to fix your old because they don’t have the tools to fix ..

My son and I had our eye exams and selected glasses yesterday, and we had an amazing experience. From the preliminary exams to the doctor’s exams, everything was thorough and exactly what we needed. The staff also helped us pick out glasses that were perfect for both of us. The pricing was reasonable, and the customer service was excellent. Thank you for taking such great care of us. We look forward to coming back for our future exams!

The eye exam was very good and the staff was very helpful and professional. However, a pair of sports glasses that I ordered from them had to be returned twice because of mistakes with the lenses and the frames. this took over three weeks and when they told me it was going to be another week and a half to two weeks, I cancelled the order.

I had an excellent experience at Pearle Vision. The eye doctor was incredibly knowledgeable and took the time to clearly explain how to maintain optimal eye health in a way that was easy to understand and actionable. The staff was friendly, professional, and very accommodating throughout the entire visit. Vetzali especially stood out during my procedure. She carefully explained each step before doing it, which made me feel comfortable, informed, and well cared for. Great location, outstanding customer service, and an overall excellent experience. I highly recommend this office to anyone looking for quality eye care and a welcoming environment.

They were friendly and exceptional dealing with a 6 year old. Calm and no great from him.