Pearle Vision - Roslyn

I had the most incredible experience at this Pearle Vision! First of all, their flexible hours are a total lifesaver. I truly appreciate that they stay open late—otherwise, I wouldn’t have been able to get my glasses adjusted at all. From the moment I walked in, Julie was so warm and welcoming. I had tried adjusting my glasses myself at home (mistake 😅), and they were sitting terribly. Julie was incredibly personable, kind, and reassuring—she helped me without making me feel embarrassed or rushed in the slightest. And then there’s Jason, who was absolutely amazing. He is extremely knowledgeable and somehow managed to fix a pair of glasses that I genuinely thought I had completely ruined. His skill and confidence were so impressive, and the glasses now fit perfectly. The level of customer service here is truly exceptional. Everyone was patient, professional, and genuinely cared about helping me. I cannot recommend this Pearle Vision location enough—they went above and beyond, and I will absolutely be coming back!

I was told that the reason my lenses for my daily transition eyeglasses were discolored was the overuse outdoors and in the sun! While I had insurance, it only covered the first year. My eyeglasses were purchased less than 2 years ago. I was asked by the salesperson how often I wore my eyeglasses outdoors and today, I was told same by (I believe) the owner/manager. I did purchase a set of new glasses and the lenses alone are close to $1,000, same what I had paid for my earlier set. I am over 65 years old and have been wearing eyeglasses since my childhood. This was the first time I was asked if I wore my glasses everyday and outdoors! For a long term client, pearl vision should have been more accommodative since I believe the lenses were defective. At least they should have offered a discount for the second pair which I wanted to purchase today which they declined. Customer satisfaction should not be taken for granted. Takes years to build and less than two interactions to lose a client.

First of all none of your staff wearing a name tag. I went to the first desk.The lady there was very impatient and not very customer service savy.Im not saying that i(customer) was right but she did not try to explain or satisfy me.she just stood up from her desk and said that some other rep will help you.I live in Hicksville and go to Roslyn,looking for good service,but today was my last day at your place.btw I will let my family know about this incident also.Its a tough market.and customer service is the key. Iskander Nadeem Samina Nadeem

The doctor is knowledgeable, thorough and kind. The staff were also very helpful. We’ll continue to come back with our children.

This Pearle Vision store in Roslyn, NY has an incredible staff, led by Wayne! The service is excellent, always ready, willing to answer any and all questions, concerns. And excellent taste in style and price advice! The selection of frames is wide and diverse and the atmosphere wonderful. Recommend for all your vision needs!!!