Dr Berry seemed great at what he does, he was incredibly friendly and very knowledgeable and made sure to explain everything well, his secretary on the other hand is either completely incompetent or enjoys wasting people's time. I was assured throughout booking my appointment and checking in that my insurance was accepted, only to be told afterwards that it isn't and I'm expected to pay full price. On top of that, I wasn't actually told I would be paying until 11am, when walk in hours end at most optometrists, making sure I had no choice but to pay because I couldn't get in anywhere else. Don't bother with this place unless you're already planning on paying fully out of pocket (or they replace the receptionist) because as of right now it's a total scam and a complete waste of time and energy. Maybe if they get new employees that actually care about their patients' time it wouldn't be so bad but as of right now this practice is staffed with someone that made sure the appointment wasn't worth the gas to drive there, let alone the money they're trying to squeeze out of people. As much as I would love to make him my primary optometrist due to his knowledge on the eye and great bedside manner, I won't be back on account of the inability to provide basic information on the part of the girl that checked me in and 'verified' my insurance.
