Pediatric Eye Associates And Family Eye Care

I have been a patient at Pediatric and Family Eyecare for nearly ten years, but the customer service has consistently declined. Front desk staff, including the appointment scheduler, have been repeatedly rude and unprofessional. My most recent experiences were unacceptable. An appointment for my son and me was canceled without notice, despite being booked for the same day. When I later called for an urgent appointment for my son, the scheduler demanded detailed medical information, accused me of being rude, and hung up. I called back and she then confirmed an appointment, only to call back minutes later to say it was unavailable. We ultimately went to Vision Source nearby and received excellent care. I cannot recommend Pediatric and Family Eyecare until they address their customer service issues and treat patients with the respect they deserve.

Dr. Anika Tandon was amazing with my 6 and 4 year old kids today for their very first exams. She was so calm and reassuring with both kids, especially the younger that was having a hard time. She took her time with each child and made sure to explain everything well to me, the parent. I didn’t feel rushed and she gave me ample time to ask questions. I’d highly recommend her.

Our entire family sees Dr. Diver and he is great with all ages. Very patient with kids and adults, and he always takes time to answer questions and educate us on our eyes and vision health. I have worn glasses or contacts for 30 years, and I have 3 kids who have vision issues as well, and we have never had a doctor explain the things he has taken time to make sure we understand. Additionally, the staff is friendly and helpful, and the staff on the eyewear side is as well. There is a charge for an appointment for first time contact-wearers to learn how to wear and care for their contacts, but it comes with two months worth of lenses, and is WELL worth the fee. The lady was very patient and helpful with my daughter as she got comfortable putting her contacts in, and she made sure she understood completely.

I went with my mom to her appointment — she has been seen here multiple times for contact lenses — and unfortunately the interaction with the doctor was uncomfortable. Before asking a question, I even made it clear I didn’t want to overstep. I previously worked as a contact lens technician for 8 years, so I made a simple suggestion that something in the lens material or something else might be causing her itching and discomfort. Instead of explaining his reasoning or having a normal conversation, the doctor questioned me in a very condescending way and spoke to me as if I were his employee rather than a patient’s family member trying to help. He asked what I thought should be done and when I suggested possibly trying a different brand, the appointment was quickly wrapped up and we were rushed out. Never directing a word to Me after. The overall tone felt dismissive and unprofessional. I’ve also seen other reviews on here that staff are not treated very respectfully, which unfortunately matched the attitude we experienced.

My daughter was seen by Dr. Sadeghi. After telling him that she had undergone eye therapy in Tulsa for excess convergence, and that the visit with him was an annual routine checkup, he blew off my comment and said he didn't really believe she ever had it. I told him about her eye history, how she wasn't able to read and see properly before therapy. I shared that therapy saved her eyes and made her an excellent reader. To dispute my daughter's health history like he did was inappropriate and unprofessional. This place also uses the eye drop chemicals to dilute pupils. Quite old fashioned considering other eye doctors use other digital programs like OptosAdvance which provide an instant read and cover so much more of the eye.