Pittsburgh Optical Shoppe

I had such a wonderful experience here. The lady at the front desk was incredibly kind, friendly, and helpful. My niece accidentally fell because her glasses kept slipping off her face, and the glasses broke on both sides. We were so worried it would cost a lot to fix, but she immediately helped us and even gave my niece temporary glasses to use during the 10-day wait for the replacement. Everything was covered under warranty, and I honestly could not believe how caring and understanding they were. I am beyond happy that we chose to purchase our glasses here. Amazing customer service from start to finish. I will 100% recommend this place to everyone — don’t go anywhere else!

I am so thankful I found this practice. The doctors are wonderful. They take their time to explain what they found during your exam. The staff is the best I have ever seen. They never push you into buying anything and they are helpful and supportive

First, I have been seeing Dr. Rebecca Knorr-Peters for many years and followed her to Pittsburgh Optical after she left Crossroad Eye Care. She is the utmost professional and very knowledgeable. The issue I have is with their office staff. I had my first appointment at this office on August 29th. As I was leaving they forgot to give me my prescription. No big deal since I didn't need it right away. I called on September 25th asking for it. The person responded saying that it would be mailed. After two weeks I never got it but I gave them the benefit of the doubt that it might have been lost in the mail. I called again on October 7th for it. They assured me this time that it would be mailed. Again, nothing. I called the morning of October 14th and placed on hold for 15 minutes before hanging up. Frustrated, I proceeded to drive to the office to pick it up. When I told the person at the desk about requesting this twice before, she offered no apology or explanation. She pulled my file, wrote out the script, and flippantly handed it to me as if she was doing me a huge favor. While my file was open, there were no signs of a past script ever written. I'm confident that they just ignored my first two requests. If I hadn't driven to the office personally, I'm sure I'd still be waiting. As much as I would like to stay with Dr. Knorr-Peters, I will be looking elsewhere for my future eye care needs.

We’ve been there for over 2 decades Always quality care

Have been coming here for 4-5 years now. Always an easy appointment and able to help with ordering more contacts or getting a pair of glasses per my benefits. Nice office staff and Docs are great.