Platinum Eye Care Jacksonville – Mandarin

I had such a wonderful experience with the team at Platinum Eye Care and Visionworks! From beginning to end, everyone was incredibly helpful, welcoming, and genuinely kind. A huge thank you to Brittany, Chloe, and Hope for helping me pick out my glasses. They were patient, helpful, and gave me honest feedback and truly appreciated! Chloe was especially sweet and honest about how the different frames looked and fit my face. Sometimes you need somebody who will tell you, “Yes, those are the ones!” or gently steer you away from a pair that just isn't doing what it needs to do. 😂 Tina at reception was wonderful and made the check-in process welcoming and easy, and Mary did a great job with my pre-testing and made me feel comfortable throughout the process. I also can't say enough good things about Dr. Pham. He was absolutely wonderful. I really appreciated how thorough he was in investigating what had previously been recommended, explaining his findings, and discussing the prognosis with me. I never felt rushed, and I left feeling informed and confident about my eye care. The entire team made what could have been a routine eye appointment feel like a genuinely great experience. Thank you Brittany, Chloe, Hope, Tina, Mary, and Dr. Pham for taking such great care of me. I highly recommend this team!

Dr. Joseph was fantastic and made the entire visit very comfortable and enjoyable. The Optos imaging was so much better and more convenient than getting my eyes dilated. Every staff member, especially Brittany, Hope, Tina, and Erin, were all incredibly kind, patient, and helpful throughout the appointment. You can tell this office truly cares about their patients and goes above and beyond to provide excellent service. I had an amazing experience from start to finish and would highly recommend this place to anyone looking for outstanding eye care.

Doctor Joseph was very professional and informational he broke it down and explained so excellent , thank you for an amazing service can’t wait till my next exam . Hope and Erin are amazing so knowledgeable and professional . They answer the call of customer service above and beyond. Thank you for making this experience so amazing and memorable.

Brittany and Tina were amazing. They explained everything by prior to my exam. Dr.Joseph took the time to go over the health of my eye and explain the changes. Recommended to all my family.

I had such a great experience here from start to finish. Dr. Joseph was incredibly kind and made everything easy to understand. The Optos scan was quick, comfortable, and so much more convenient than traditional dilation. Everyone in the office was welcoming and helpful, like Erin, Hope, Brittany and Tina, who went out of their way to make me feel comfortable. The whole team created such a positive environment, and I would definitely recommend this office to anyone looking for excellent care.